Technical Support Manager I
hace 3 semanas
At Avaya Corporation, we're committed to delivering exceptional customer experiences that drive business momentum. As a Technical Support Manager, you'll play a critical role in ensuring customer satisfaction and meeting operational service level agreements.
Key Responsibilities:
- Establish strong relationships with clients to drive technical issues to resolution.
- Act as a customer advocate and escalation point for service delivery teams.
- Maintain awareness of all customer projects and changes.
- Lead critical client escalations and conduct customer and management briefings.
- Ensure service level agreement compliance and reporting.
- Provide technical guidance and support to Avaya customers on the Avaya platform.
- Understand customer business needs and formulate solutions.
Requirements:
- At least 10 years of hands-on technical experience with Avaya Unified Communications products.
- Deep understanding of the CC environment and business needs.
- Strong documentation skills and ability to work across organizational boundaries.
What We Offer:
- Comprehensive health insurance plans and wellness programs.
- Generous time-off policy and opportunities for growth and development.
- Access to on-demand platforms for skill enhancement and cultural immersion programs.
About Avaya:
Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. We're committed to equality and diversity in the workplace.
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