Technical Support Manager I

hace 3 semanas


Ciudad de México, Ciudad de México Avaya Corporation A tiempo completo

At Avaya Corporation, we're committed to delivering exceptional customer experiences that drive business momentum. As a Technical Support Manager, you'll play a critical role in ensuring customer satisfaction and meeting operational service level agreements.

Key Responsibilities:

  • Establish strong relationships with clients to drive technical issues to resolution.
  • Act as a customer advocate and escalation point for service delivery teams.
  • Maintain awareness of all customer projects and changes.
  • Lead critical client escalations and conduct customer and management briefings.
  • Ensure service level agreement compliance and reporting.
  • Provide technical guidance and support to Avaya customers on the Avaya platform.
  • Understand customer business needs and formulate solutions.

Requirements:

  • At least 10 years of hands-on technical experience with Avaya Unified Communications products.
  • Deep understanding of the CC environment and business needs.
  • Strong documentation skills and ability to work across organizational boundaries.

What We Offer:

  • Comprehensive health insurance plans and wellness programs.
  • Generous time-off policy and opportunities for growth and development.
  • Access to on-demand platforms for skill enhancement and cultural immersion programs.

About Avaya:

Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. We're committed to equality and diversity in the workplace.



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