Major Incident Lead Escalation Officer
hace 2 semanas
SAP is seeking a highly skilled Major Incident Lead Escalation Officer to join our Global Cloud Infrastructure Delivery (GCID) team. As a key member of our incident management team, you will be responsible for leading the escalation of major incidents, ensuring timely and effective resolution, and maintaining a high level of customer satisfaction.
Key Responsibilities:- Lead the escalation of major incidents, working closely with cross-functional teams to resolve issues and minimize downtime.
- Develop and implement incident management processes and procedures to ensure consistency and efficiency.
- Collaborate with stakeholders to identify root causes of incidents and implement corrective actions.
- Provide timely and effective communication to customers and stakeholders throughout the incident resolution process.
- Contribute to the development and maintenance of incident management training programs.
- 7+ years of professional IT experience, with a minimum of 3 years in IT Infrastructure functions.
- Experience in a previous Support, Consulting, Engineering, or leadership role.
- Strong communication skills, ability to provide clear and assertive communication.
- Subject matter expert in incident management process/major incident process.
- Very structured and self-reliant way of working, ability to manage priorities and deadlines.
- A dynamic and collaborative work environment.
- Opportunities for professional growth and development.
- A competitive salary and benefits package.
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Major Incident Lead Escalation Officer
hace 3 semanas
San Pedro Garza García, Nuevo León, México SAP A tiempo completoJob Title: Major Incident Lead Escalation OfficerWe are seeking a highly skilled Major Incident Lead Escalation Officer to join our Global Cloud Infrastructure Delivery team at SAP. As a key member of our team, you will be responsible for leading the escalation of major incidents, ensuring timely and effective resolution, and maintaining a high level of...
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Major Incident Lead Escalation Officer
hace 17 horas
San Pedro Garza García, Nuevo León, México Sap Se A tiempo completoJob Title: Major Incident Lead Escalation OfficerAt SAP, we're looking for a highly skilled Major Incident Lead Escalation Officer to join our Global Cloud Infrastructure Delivery team. As a key member of our team, you'll be responsible for leading the incident escalation process, ensuring the fastest possible restoration of services in case of downtime or...
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Major Incident Lead Escalation Officer
hace 2 días
San Pedro Garza García, Nuevo León, México SAP SE A tiempo completoJob Title: Major Incident Lead Escalation OfficerAt SAP, we're seeking a highly skilled Major Incident Lead Escalation Officer to join our Global Cloud Infrastructure Delivery (GCID) team. As a key member of our Major Incident Management Team, you'll play a critical role in ensuring the fastest possible restoration of services in case of service downtime or...
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Major Incident Lead Escalation Officer
hace 3 semanas
San Pedro Garza García, Nuevo León, México SAP A tiempo completoJob Title: Major Incident Lead Escalation OfficerJoin SAP's Global Cloud Infrastructure Delivery team as a Major Incident Lead Escalation Officer. In this role, you will be responsible for managing and coordinating major incident escalation efforts from start to finish.Key Responsibilities:Own major incident escalation efforts from start to finishAct as...
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Major Incident Lead Escalation Officer
hace 16 horas
San Pedro Garza García, Nuevo León, México SAP A tiempo completoJob Title: Major Incident Lead Escalation OfficerWe are seeking a highly skilled Major Incident Lead Escalation Officer to join our Global Cloud Infrastructure Delivery team at SAP. As a key member of our team, you will be responsible for leading the escalation of major incidents, ensuring the fastest possible restoration of services, and providing...
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Major Incident Escalation Manager
hace 4 semanas
San Pedro Garza García, Nuevo León, México SAP A tiempo completoJob Title: Major Incident Lead Escalation OfficerAbout the Role:We are seeking a highly skilled Major Incident Lead Escalation Officer to join our Global Cloud Infrastructure Delivery team. As a key member of our incident management team, you will be responsible for leading the escalation of major incidents, ensuring timely and effective resolution, and...
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Major Incident Lead Escalation Officer
hace 4 semanas
San Pedro Garza García, Nuevo León, México Sap Se A tiempo completoJob SummaryWe are seeking a highly skilled Major Incident Lead Escalation Officer to join our Global Cloud Infrastructure Delivery team. As a key member of our team, you will be responsible for managing and coordinating major incident escalation efforts from start to finish.Key ResponsibilitiesAct as a single point of contact for all involved stakeholders in...
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Major Incident Lead Escalation Officer
hace 1 semana
San Pedro Garza García, Nuevo León, México SAP A tiempo completoAbout the RoleWe are seeking a highly skilled and experienced Major Incident Lead Escalation Officer to join our Global Cloud Infrastructure Delivery team. As a key member of our team, you will be responsible for leading the escalation of major incidents, ensuring the fastest possible restoration of services, and coordinating with internal units and external...
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Major Incident Lead Escalation Officer
hace 4 semanas
San Pedro Garza García, Nuevo León, México SAP SE A tiempo completoJob SummaryWe are seeking a highly skilled Major Incident Lead Escalation Officer to join our Global Cloud Infrastructure Delivery team at SAP SE. As a key member of our team, you will be responsible for leading the escalation of major incidents, ensuring the fastest possible restoration of services, and providing exceptional communication to our customers...
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Major Incident Lead Escalation Officer
hace 4 semanas
San Pedro Garza García, Nuevo León, México Sap A tiempo completoJob SummaryWe are seeking a highly skilled Major Incident Lead Escalation Officer to join our team at SAP. As a key member of our Global Cloud Infrastructure Delivery (GCID) team, you will be responsible for leading the resolution of major incidents and ensuring the fastest possible restoration of services.Key ResponsibilitiesManage and coordinate all...
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Major Incident Lead Escalation Officer
hace 4 semanas
San Pedro Garza García, Nuevo León, México SAP A tiempo completoJob SummaryWe are seeking a highly skilled Major Incident Lead Escalation Officer to join our Global Cloud Infrastructure Delivery team. As a key member of our team, you will be responsible for leading the escalation of major incidents, ensuring the fastest possible restoration of services, and coordinating with internal units and external partners to...
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Major Incident Lead Escalation Officer
hace 4 semanas
San Pedro Garza García, Nuevo León, México Sap Se A tiempo completoJob SummarySAP SE is seeking a highly skilled and experienced professional to join our Global Cloud Infrastructure Delivery (GCID) team as a Major Incident Lead Escalation Officer. This role is responsible for leading the incident management team in resolving critical issues that impact our cloud infrastructure services.Key ResponsibilitiesManage and...
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hace 4 semanas
San Pedro Garza García, Nuevo León, México Sap Se A tiempo completoJob SummaryWe are seeking a highly skilled Major Incident Lead Escalation Officer to join our Global Cloud Infrastructure Delivery team. As a key member of our team, you will be responsible for managing and coordinating the resolution of major incidents, ensuring the fastest possible restoration of services.Key ResponsibilitiesManage and coordinate all...
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hace 2 semanas
San Pedro Garza García, Nuevo León, México SAP A tiempo completoJob SummaryWe are seeking a highly skilled Major Incident Manager to join our Enterprise Cloud Services team. As a Major Incident Manager, you will be responsible for managing and resolving complex technical issues that impact our customers and business operations.Key ResponsibilitiesManage and resolve complex technical issues that impact our customers and...
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Cloud Services Major Incident Manager
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San Pedro Garza García, Nuevo León, México Sap Se A tiempo completoJob Title: Major Incident Manager, Enterprise Cloud ServicesAt SAP, we empower our employees to bring out their best. Our company culture is built on collaboration and a shared passion to make a positive impact. We focus on building a foundation for the future and creating a workplace that values diversity, flexibility, and purpose-driven work.The TeamThe...
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hace 17 horas
San Pedro Garza García, Nuevo León, México SAP A tiempo completoUnlock Your Potential as a Major Incident ManagerSAP is seeking a highly skilled Major Incident Manager to join our Enterprise Cloud Services team. As a key member of our technical operations team, you will be responsible for managing major incidents and ensuring the smooth operation of our HANA Enterprise Cloud (HEC) services.Key Responsibilities:Manage...
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hace 3 semanas
San Pedro Garza García, Nuevo León, México SAP A tiempo completoAbout the RoleWe are seeking a highly skilled Major Incident Manager to join our Enterprise Cloud Services team at SAP. As a Major Incident Manager, you will be responsible for managing and resolving complex technical incidents that impact our customers' business operations.Key ResponsibilitiesManage and resolve complex technical incidents, ensuring minimal...
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hace 2 semanas
San Pedro Garza García, Nuevo León, México SAP A tiempo completoAbout the RoleWe are seeking a highly skilled Major Incident Manager to join our Enterprise Cloud Services team at SAP. As a Major Incident Manager, you will be responsible for managing and resolving complex technical incidents that impact our customers' business operations.Key ResponsibilitiesManage and resolve complex technical incidents, ensuring minimal...
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San Pedro Garza García, Nuevo León, México SAP A tiempo completoAbout the RoleThe Enterprise Cloud Services (ECS) Delivery Technical Operations team at SAP is seeking a skilled Major Incident Manager to join their team. As a Major Incident Manager, you will be responsible for managing and resolving complex technical issues that impact our customers' experience. You will work closely with cross-functional teams to...
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hace 3 semanas
San Pedro Garza García, Nuevo León, México SAP A tiempo completoAbout the RoleWe are seeking a highly skilled Major Incident Manager to join our Enterprise Cloud Services team at SAP. As a Major Incident Manager, you will be responsible for managing and resolving complex technical incidents that impact our customers' business operations.Key ResponsibilitiesManage and resolve complex technical incidents, ensuring minimal...