Business Development Specialist
hace 4 semanas
The Business Development Officer is responsible for fostering, maintaining, and expanding relationships with Small Medium Enterprise (SME) clients within their portfolio. This role entails delivering exceptional advisory services on segment products, ensuring a high-value experience for clients.
**Key Responsibilities:**
Ensure compliance with sales targets set by the franchise, encompassing portfolio growth, cross-selling, acquiring new customers, and retaining existing ones.
Identify opportunities to strengthen the client-bank relationship through needs assessment and provide comprehensive advice to SMEs, positioning Citi as their primary banking partner for all product acquisitions.
Implement and execute strategies defined by the franchise to enhance sales growth, while collaborating with the Area Coordinator to develop action plans that align with sales objectives.
Acknowledge and effectively communicate deviations from planned actions to the immediate supervisor, adhering to institutional controls and regulations.
Venture out to clients to comprehend improvement opportunities and develop customized plans in line with customer expectations, ensuring adherence to NPS indexes defined at the franchise level.
Craft and influence, alongside the Coordinator, the design of action plans that guarantee the attainment of the NPS goal.
Swiftly recognize improvements in service quality and escalate these findings to the Coordinator.
Fulfill client necessities while providing an outstanding client experience, which will be measured through specific metrics.
**Requirements:**
Prior experience in selling financial products.
Thorough knowledge of financial products, particularly corporate credit, sales techniques, and excellent communication skills.
Effective management of customer objections to achieve successful sales outcomes.
**Education:**
Bachelor's/University degree or equivalent work experience.
**Job Type:** Full-time.
Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Candidate selection will be based on qualifications and merit alone. The estimated annual salary for this position is $70,000 - $100,000, depending on location and experience.
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