Customer Experience Manager
hace 1 semana
We are seeking a highly skilled and experienced Customer Care Supervisor to join our team at Nextiva. As a Customer Care Supervisor, you will be responsible for leading, coaching, and developing a team of customer care professionals to deliver exceptional customer experiences.
Key Responsibilities- Lead and manage a team of customer care agents to ensure high-quality customer service and support.
- Develop and implement strategies to improve customer satisfaction, retention, and loyalty.
- Collaborate with cross-functional teams to resolve customer complaints and issues.
- Monitor and analyze customer feedback and metrics to identify areas for improvement.
- Provide coaching, training, and development opportunities to customer care agents to enhance their skills and knowledge.
- Ensure compliance with company policies, procedures, and regulatory requirements.
- Participate in the interview and selection process for new customer care agents.
- Develop and maintain relationships with customers to build trust and loyalty.
- 2+ years of experience in customer service or a related field.
- Proven track record of delivering exceptional customer experiences and improving customer satisfaction.
- Strong leadership and management skills, with the ability to motivate and develop a team.
- Excellent communication, interpersonal, and problem-solving skills.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Fluency in English language.
Nextiva offers a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.
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