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Supervisor of Guest Services Operations

hace 2 meses

Xico, México Marriott International, Inc A tiempo completo

Job Summary

We are seeking a highly skilled and experienced Supervisor to join our team at Marriott International, Inc. As a Supervisor, you will be responsible for coordinating and directing the activities of our Guest Services team, ensuring that our guests receive exceptional service and support.

Key Responsibilities

  • Coordinate and direct the installation, maintenance, and dismantling of telephone, fax, and modem lines.
  • Process guest check-ins, check-outs, room assignments, reservations, and cancellations.
  • Block rooms and activate keys.
  • Set up guest accounts and verify/adjust billing.
  • Operate the telephone switchboard station and assist with all calls/requests.
  • Test communications equipment.
  • Create, review, maintain, print, and compile logs/documentation/reports.
  • Assist in obtaining guest/VIP information.
  • Open doors and assist guests/visitors.
  • Coordinate calls, emails, and deliveries to meet guests' needs.
  • Open and close the Business Center.
  • Dispatch bell/valet staff.
  • Process accounts payable.
  • Review departmental productivity reports, payroll forecasts, and revenue postings.
  • Monitor and maintain inventory of equipment/supplies.
  • Notify Loss Prevention/Security of theft/unwelcome persons.

Requirements

  • Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating, and coaching employees.
  • Serve as a role model and first point of contact for the Guarantee of Fair Treatment/Open Door Policy process.
  • Follow company policies and procedures.
  • Report accidents, injuries, and unsafe work conditions to manager.
  • Ensure appearance is clean and professional.
  • Maintain confidentiality of proprietary information.
  • Protect company assets.
  • Welcome and acknowledge guests.
  • Anticipate and address guests' service needs.
  • Assist individuals with disabilities.
  • Thank guests with genuine appreciation.
  • Speak using clear and professional language.
  • Prepare and review written documents accurately and completely.
  • Answer telephones using appropriate etiquette.
  • Develop and maintain positive working relationships.
  • Support team to reach common goals.
  • Listen and respond appropriately to concerns.
  • Ensure adherence to quality standards.
  • Visually inspect tools, equipment, or machines.
  • Enter and locate information using computers/POS systems.
  • Reach overhead and below the knees.
  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance.
  • Stand, sit, or walk for an extended period of time.

About Us

At Marriott International, Inc., we are committed to providing exceptional service and support to our guests. We believe in creating experiences that are so exceptional that they stay with our guests long after they leave. We are a global leader in luxury hospitality, and we are proud of our reputation for excellence.

Our Culture

We are a company that values our employees and recognizes that everyone succeeds when they are empowered to be creative, thoughtful, and compassionate. We believe in the importance of our culture and the role it plays in driving our success. Our culture is built on the foundation of our Employee Promise, Credo, and Service Values, which guide us in everything we do.

Join Our Team

We are seeking a talented and experienced Supervisor to join our team. If you are passionate about delivering exceptional service and support, and you are committed to excellence, we encourage you to apply for this exciting opportunity.