Technical Support Specialist
hace 1 día
Job Summary
Eaton's Corporate Sector division is currently seeking a Technical Support Specialist to provide technical assistance for power and connectivity related equipment. The ideal candidate will have a strong background in electrical engineering and excellent communication skills.
Key Responsibilities
- Provide technical support for power and connectivity related equipment, including troubleshooting, diagnosis, and application assistance.
- Assist customers with technical inquiries via phone and chat, ranging from basic to moderately complex issues.
- Respond to customer inquiries by following troubleshooting steps, referring to published materials, and seeking assistance from senior staff.
- Keep detailed records of inquiries, complaints, and comments, as well as actions taken using various technologies available.
- Collaborate with the team to improve business processes and electronic tools.
- Participate in special teams and work on projects to enhance team performance and customer satisfaction.
- Help the team meet or exceed team metrics by accomplishing complex tasks utilizing a variety of resources.
Requirements
- Bachelor's Degree in Electrical Engineering or related field.
- 1-3 years of experience in a technical support role, preferably in electronics or electrical components.
- Hands-on electrical wiring experience, working knowledge in the use of test equipment (multimeter, ammeter, network sniffer, etc.), and knowledge of Linux operating systems.
- Excellent communication skills, including MS Applications and English fluency written and spoken.
About Eaton
Eaton is a global leader in power management solutions, committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants based on their age, color, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation, or any other status protected or required by law.
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