Technical Support Specialist
hace 1 día
Job Summary
We are seeking a highly skilled Technical Support Engineer to join our team at Suzuki. As a Technical Support Engineer, you will be responsible for providing technical assistance and support to our customers and dealerships.
Key Responsibilities
- Administration of the warranty portal, including qualification, monitoring, validation, and rejection of claims.
- Creation of technical reports and issuance reports for warranty claims and parts to SMC (FTIR).
- Administration of the DCS technical portal, including technical bulletins, service manuals, and technical information.
- Creation of training material for new technologies and new OBM models.
- Virtual and face-to-face technical and administrative training at Dealer facilities.
- Face-to-face evaluations for the certification of technicians SSQS.
- Field visits to the Dealer for service activities, including PROFECO topics and customer complaints.
- Handling of Dealer and Final Customer complaints via electronic, telephone, and face-to-face communication.
- Resolution and support of technical problems for the network of distributors and service technicians.
Requirements
- Bachelor's degree in mechanical engineering or technical career in maintenance.
- English proficiency (50% or higher).
- 2 years of experience in after-sales and/or customer service, with knowledge of basic mechanics of internal combustion engines and maintenance area.
Work Environment
This is a full-time, indefinite-duration position with a salary of $20,000.00 per month. The work location is on-site employment.
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