Senior Technical Support Specialist

hace 1 día

Mexicali, Baja California, México Palo Alto Networks, Inc. A tiempo completo

Our Mission

Palo Alto Networks, Inc. is committed to being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we're looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Your Career

You will work firsthand with our valued customers to address their complex post-sales concerns where analysis of situations or data requires an in-depth evaluation of many factors. You're a critical thinker in understanding the methods, techniques, and evaluation criteria for obtaining results. You'll enjoy networking with key contacts outside your own area of expertise, with a strong capability of detailing difficult technical issues to both non-technical and technical professionals.

Your Impact

Provide post-sales technical support, configurations, troubleshooting, and standard methodologies to customers via remote support. Handle support cases to ensure issues are recorded, tracked, resolved, and follow-ups finished in a timely manner. Use fault isolation and root cause analysis skills to diagnose and tackle complicated technical issues. Work to reproduce customer issues and qualify critical issues. Publish Technical Support Bulletins and other user documentation in the Knowledge Base.

Your Experience

We're looking for a highly skilled and experienced individual with a strong background in technical support and cybersecurity. The ideal candidate will have:

  • 8+ years of deep technical knowledge and technical support with a strong customer focus or related experience.
  • Advanced certifications such as CCIE/JNCIE/CISSP - an advantage.
  • Excellent written and spoken communication skills, strength with establishing relationships.
  • Ability to independently debug broad, complex, and unparalleled networks with mixed media and protocols required.
  • Excellent interpersonal skills and the ability to work well independently and in a team.
  • Self-disciplined, self-managed, self-motivated and strong sense of ownership, urgency, and drive.
  • Passionate to learn, understand, and dissect new technology stack quickly on own.
  • Strong project management, time management, and organizational skills.
  • Strong analytical skills for interpreting business requirements and translating them into technical specifications.
  • Profound knowledge in networking protocols such as - TCP/IP, BGP4 (multi-homing), OSPF (multi-area), ISIS, Multicast, VOIP.

  • Technical Support Specialist

    hace 1 día

    Mexicali, Baja California, México Fis A tiempo completo

    Job SummaryFIS is seeking a highly skilled Technical Support Specialist to join our team. As a Senior Technical Support Professional, you will be responsible for providing advanced technical support to our customers, resolving complex issues, and collaborating with cross-functional teams to ensure seamless service delivery.Key ResponsibilitiesRespond to and...

  • Technical Support Specialist

    hace 1 semana

    Mexicali, Baja California, México Cognizant A tiempo completo

    About the Role:Cognizant is seeking an exceptional Technical Support Specialist to join our team. As a Technical Support Specialist, you will play a critical role in providing technical assistance to our clients, ensuring their IT needs are met with the highest level of quality and service.Key Responsibilities:Adhere to defined processes and procedures to...

  • Technical Support Specialist

    hace 1 semana

    Mexicali, Baja California, México Buscojobs México A tiempo completo

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at Buscojobs México. As a Technical Support Specialist, you will be responsible for troubleshooting and resolving technical issues related to electronic devices and equipment.Key Responsibilities:Troubleshoot and resolve technical issues with electronic devices and...

  • Technical Support Specialist

    hace 1 semana

    Mexicali, Baja California, México Paccar Inc A tiempo completo

    About the Role:PACCAR Inc is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical support to our external customers, resolving technical issues, and creating support instructions for new projects.Key Responsibilities:Assess, triage, and resolve technical...

  • Technical Support Specialist

    hace 1 semana

    Mexicali, Baja California, México Advanced Energy Industries, Inc A tiempo completo

    **Job Summary**Advanced Energy Industries, Inc. is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for ensuring the quality and functionality of our products.**Key Responsibilities:**Implement quality control measures to ensure product quality and functionality.Troubleshoot...

  • Technical Support Specialist

    hace 23 horas

    Mexicali, Baja California, México Eaton A tiempo completo

    Job SummaryEaton's Corporate Sector division is currently seeking a Technical Support Specialist to provide technical assistance for power and connectivity related equipment. The ideal candidate will have a strong background in electrical engineering and excellent communication skills.Key ResponsibilitiesProvide technical support for power and connectivity...

  • Apple Technical Support Specialist

    hace 22 horas

    Mexicali, Baja California, México Apple Inc. A tiempo completo

    About the RoleWe're seeking a skilled Technical Specialist to join our team at Apple Inc. As a Technical Specialist, you will play a critical role in providing exceptional support to our customers, helping them get the most out of their Apple products.Key ResponsibilitiesAssess customer support needs and provide solutions or refer them to other team...

  • Technical Support Specialist

    hace 1 semana

    Mexicali, Baja California, México Apple Inc. A tiempo completo

    About the RoleWe are seeking a highly skilled and customer-focused Technical Specialist to join our team at Apple Inc. As a Technical Specialist, you will play a critical role in providing exceptional support and service to our customers, helping them to get the most out of their Apple products.Key ResponsibilitiesAssess customer support needs and provide...

  • Technical Support Specialist

    hace 1 semana

    Mexicali, Baja California, México Skyworks A tiempo completo

    About SkyworksSkyworks is a leading innovator of high-performance analog semiconductors, powering the wireless networking revolution. Our company culture values diversity, social responsibility, open communication, mutual trust, and respect.Job SummaryWe are seeking a highly motivated and detail-oriented Technical Support Specialist to join our team. As a...

  • Technical Support Specialist

    hace 1 día

    Mexicali, Baja California, México Cognizant A tiempo completo

    About the RoleWe're seeking a highly skilled Tech Support Specialist to join our team at Cognizant. As a key member of our support team, you will play a critical role in delivering exceptional customer service and technical expertise to our clients.Key ResponsibilitiesProvide timely and effective support for IT incidents, including categorization, initial...

  • Technical Support Specialist

    hace 1 día

    Mexicali, Baja California, México Suzuki A tiempo completo

    Job SummaryWe are seeking a highly skilled Technical Support Engineer to join our team at Suzuki. As a Technical Support Engineer, you will be responsible for providing technical assistance and support to our customers and dealerships.Key ResponsibilitiesAdministration of the warranty portal, including qualification, monitoring, validation, and rejection of...

  • Operations Support Specialist

    hace 1 día

    Mexicali, Baja California, México Citi A tiempo completo

    Operations Support Specialist 4The Operations Support Specialist 4 is an entry-level position responsible for providing day-to-day operations support in alignment with Citi operations support infrastructure and processes. This role serves as the liaison between operations staff, relationship managers, project managers, custodians, and clients.Key...

  • Technical Support Specialist

    hace 1 semana

    Mexicali, Baja California, México Web Shop Manager A tiempo completo

    **About Web Shop Manager**Web Shop Manager is a leading e-commerce platform provider for auto parts suppliers. Our company is based in the United States and has a strong presence in the industry.**Job Summary**We are seeking a highly skilled Technical Support Representative to join our team. As a Technical Support Representative, you will be responsible for...

  • Technical Service Specialist

    hace 1 semana

    Mexicali, Baja California, México Ecolab A tiempo completo

    **Job Summary**We are seeking a highly skilled Technical Service Specialist to join our team at Ecolab. As a Technical Service Specialist, you will be responsible for providing technical support to our customers, ensuring their equipment is installed and functioning properly.**Key Responsibilities**Provide technical support to customers, including equipment...

  • Technical Support Specialist

    hace 3 días

    Mexicali, Baja California, México Eaton A tiempo completo

    Job SummaryEaton's ES AMER PCS division is seeking a skilled Technical Support & Field Sales Representative to provide expert technical assistance on Eaton-Bussmann's Low and Medium Voltage products to internal and external customers. The ideal candidate will have a strong background in electrical engineering and excellent communication skills.Key...

  • Technical Support Specialist

    hace 4 días

    Mexicali, Baja California, México SUZUKI A tiempo completo

    Job Summary:We are seeking a highly skilled Technical Support Engineer to join our team at SUZUKI. As a key member of our after-sales service team, you will be responsible for ensuring the smooth operation of our warranty portal, technical reports, and training programs.Key Responsibilities:Manage the warranty portal, including claim qualification,...

  • Technical Support Specialist

    hace 1 semana

    Mexicali, Baja California, México FIS A tiempo completo

    Key ResponsibilitiesRespond to complex technical issues that have been escalated from first-line support teams, utilizing in-depth knowledge and skills to resolve problems in malfunctioning equipment or software.Reporting and EscalationIdentify and report design, reliability, and maintenance problems or bugs to the design engineering and software engineering...

  • Technical Support Specialist

    hace 1 semana

    Mexicali, Baja California, México Eaton A tiempo completo

    About the RoleEaton's Corporate Sector division is currently seeking a skilled professional to fill the position of Technical Support Engineer.Key ResponsibilitiesProvide post-sales technical support to customers, including troubleshooting, investigating, and resolving technical problems that arise during and after product installation on a wide range of...

  • IT Support Specialist

    hace 23 horas

    Mexicali, Baja California, México Envista A tiempo completo

    Job SummaryWe are seeking a highly skilled and experienced IT Support Specialist to join our team at Envista. As an IT Support Specialist, you will be responsible for providing technical support and assistance to our internal employees, ensuring that they have access to the technology and resources they need to perform their jobs effectively.Key...

  • Technical Specialist

    hace 1 día

    Mexicali, Baja California, México Garrett Advancing Motion A tiempo completo

    Job SummaryWe are seeking a highly skilled Technical Specialist to join our team at Garrett Advancing Motion. As a key member of our engineering team, you will play a critical role in driving innovation and delivering exceptional customer satisfaction.About the RoleSupport the development and implementation of new concepts, standards, and processes across...