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About Direct Digital Media
We're a remote marketing agency that's revolutionizing the industry. Our mission is to deliver exceptional results for our clients while creating a unique work experience for our team. We prioritize building a fulfilling and challenging work environment that allows our employees to achieve their personal and professional goals.
Our Core Value: Be Responsible
We take ownership of our mistakes and use them as opportunities to grow. We don't blame or point fingers. If you're not on board with this mindset, we're not the company for you.
About the Role
As an Account Manager, you'll be the primary point of contact for our clients. You'll handle day-to-day interactions, manage projects, and work closely with our sales, fulfillment, and leadership teams to deliver exceptional results. You'll need strong organizational, time-management, and interpersonal skills to succeed in this fast-paced environment.
Key Responsibilities
- Maintain and develop client relationships based on mutual respect and high-quality service
- Use our core values to guide independent decisions about client accounts
- Continuously innovate new methods to improve client experience and retention
- Manage the entire client life-cycle, including launch calls, check-ins, billing, and offboarding calls
- Upsell clients on relevant products
- Collect client feedback and pass it along to the team to drive constant improvement
Requirements
- Must be fluent in English
- Positive attitude and strong interpersonal, verbal, and written communication skills in English
What We Offer
We're a full-time position that requires between 35-45 hours of work per week, depending on tasks. We're looking for someone to start immediately.
