Senior Collections Recovery Lead

hace 1 semana


Xico, México Nubank A tiempo completo

About Nubank

Nubank is a pioneering digital bank in Latin America, dedicated to offering simple and innovative financial solutions. Our mission is to democratize access to credit and improve the lives of our customers.

As a Senior Collections Recovery Lead, you will be part of our team responsible for managing delinquent accounts and ensuring timely payments from our customers. This role requires strong leadership skills, attention to detail, and excellent communication abilities.

Your Role

As a Senior Collections Recovery Lead, your primary responsibility will be to oversee the recovery of overdue payments from our customers. You will work closely with our internal teams to ensure that all necessary steps are taken to recover these amounts in a timely manner.

You will also be responsible for:

  • Developing and implementing strategies to improve collections efficiency and reduce delinquency rates;
  • Managing a team of collections specialists to ensure they have the necessary resources and support to perform their duties effectively;
  • Collaborating with internal stakeholders to identify and address any issues or concerns related to collections;
  • Analyzing data and metrics to measure collections performance and make informed decisions;
  • Communicating regularly with customers to resolve disputes and provide information about their account status.

Requirements

To be successful in this role, you will need:

  • At least 3 years of experience in collections or a related field;
  • Strong leadership and management skills, with the ability to motivate and guide a team;
  • Excellent communication and interpersonal skills, with the ability to work effectively with customers and internal stakeholders;
  • Strong analytical and problem-solving skills, with the ability to analyze data and make informed decisions;
  • A bachelor's degree in a related field, such as business administration or finance.

What We Offer

We offer a competitive salary range of $90,000 - $120,000 per year, depending on experience, as well as a comprehensive benefits package, including health insurance, retirement plan, and paid time off. If you are a motivated and results-driven professional looking for a new challenge, we encourage you to apply for this exciting opportunity.



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