Insulet Corporation Technical Support Expert

hace 3 semanas


Guadalajara, Jalisco, México Insulet Corporation A tiempo completo

Job Overview

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In this role, you will provide exceptional technical support to customers utilizing Insulet's OmniPod System. You will be responsible for troubleshooting and resolving product inquiries, ensuring a high level of customer satisfaction.

Responsibilities:

  • Respond timely and satisfactorily to resolve customer inbound calls, supporting all current OmniPod System pump models and drug delivery systems.
  • Utilize approved resources, process documents, flow charts and communication guidelines to deliver technical support and troubleshooting assistance.
  • Answer inquiries and troubleshoot issues related to the use of Insulet's PoddCentral web-based application.
  • Act as a customer advocate to represent the customer's needs internally.

Requirements:

  • Associate's degree or certification from an accredited program for technical and/or clinical education required.
  • Minimum 2 years in technical or clinical/medical based device support role.
  • Experience with use of electronic documentation systems required.
  • Clear verbal and written communication skills in English to convey product information over the telephone, chat and email to customers, health care providers and product distributors required.

Estimated Salary Range:$45,000 - $65,000 per year



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