Account Services Manager

hace 2 semanas


Ecatepec de Morelos, México Under Armour A tiempo completo
Job Description

We are seeking an experienced Account Services Manager to join our team in Portland, Oregon. The successful candidate will be responsible for managing customer service aspects of our highest volume accounts, analyzing customer fill rates, and problem-solving for delayed product.

About the Role
  • Daily management of customer order banks for North American Wholesale accounts
  • Analysis of account fill rates and proactive problem-solving for delayed product
  • Running SAP & BI reports to determine current fill rates, future fill rates, and system release dates
  • Providing detailed allocation reports and updates to account managers and customers
  • Partnering with sales teams to determine the right action plan for Under Armour and customers
Key Responsibilities
  • Respond to customer inquiries regarding orders, shipments, products, VAS requirements, and pricing
  • Process sales orders via email, telephone, or electronically
  • Confirm all orders received and troubleshoot any issues
  • Understand the product line and cross-sell when needed
  • Manage account dashboards to ensure accurate and timely deliveries
Requirements
  • Bachelor's degree
  • 1+ years of related customer service experience
  • Professional written and oral communication skills
  • Availability during normal work hours (8:30 am – 5:30 pm)
  • Detail-oriented, people person, able to prioritize tasks and work under pressure
Benefits
  • Paid UA Give Back Volunteer Days
  • Under Armour Merchandise Discounts
  • Competitive 401(k) plan matching
  • Maternity and Parental Leave for eligible teammates
  • Health & fitness benefits, discounts, and resources

The salary for this position is estimated at $60,000 - $80,000 per year, depending on experience. If you are a motivated and detail-oriented individual with excellent communication skills, we encourage you to apply for this exciting opportunity.



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