Customer Service Advocate
hace 2 semanas
**Donor Relationship Specialist Job Summary**:
This role is responsible for establishing and maintaining good relationships with donors, ensuring a smooth hand-off of donor to the Donor Operations team for next steps in the donation process. The successful candidate will be able to communicate effectively with individuals, provide excellent customer service, and maintain confidentiality related to information contained in files or records retained within the department.
**Key Responsibilities:**
- Locate donors using data provided at recruitment, including alternate contacts, and use internet search tools to locate updated contact information.
- Educate and inform donors of all aspects of the stem cell donation process, assist in overcoming donor barriers to donation, and update donor demographics.
- Practice behavioral coaching techniques, ask open-ended questions, utilize reflective listening skills, summarize conversations, and assess commitment to next steps in the donation process.
- Maintain standards and compliance with identified department performance standards to increase the number of donors moving forward to donation.
- Establish and maintain good relationships with Donor Operations, Donor Center Staff, Collaborating Departments, and External Vendors.
**Requirements:**
- Bachelor's degree in a related field or equivalent experience.
- Three plus years of professional experience in demonstrating ability to communicate effectively with individuals or coaching individuals on behavior change.
- Experience with basic word processing and data entry required.
**Preferred Qualifications:**
- Additional educational experience in public health, social work, psychology, or health promotion.
**What We Offer:**
Mexico Btm is an equal opportunity employer and offers a competitive salary and benefits package to successful candidates.
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