Network Operations Center Analyst

hace 14 horas


Xico, México Alcon Mx A tiempo completo

About the Role:

As a Network Operations Center Analyst at Alcon Mx, you will play a critical role in ensuring the smooth operation of our IT infrastructure. You will be responsible for monitoring and troubleshooting network devices, including WLAN, LAN switching, routers, SD-WAN devices, voice/video, and cloud operations.

Key Responsibilities:

  • Monitor network performance and security, identifying and resolving issues in a timely manner.
  • Process ISP maintenance schedules and coordinate with ISP/Vendors for quick restoration of network.
  • Design, implement, and maintain computer networks, including local area networks (LANs), wide area networks (WANs), wireless networks, and data center connectivity.
  • Work on voice/video issues and basic knowledge of cloud infrastructure and its troubleshooting.
  • Install and configure network equipment, such as routers, switches, firewalls, and wireless access points.
  • Conduct regular network audits to ensure compliance with security policies and regulations.
  • Collaborate with other IT teams to integrate network systems with other infrastructure components, such as servers, storage, and applications.
  • Develop and maintain network documentation, including network diagrams, configurations, and procedures.
  • Provide technical support and troubleshooting assistance to end-users and other IT staff.
  • Troubleshoot, diagnose, and resolve hardware, software, and other network issues.
  • Stay current with industry trends and emerging technologies to recommend improvements and enhancements to the network infrastructure.
  • Design, configure, and test networking hardware and operating systems.

Requirements:

  • Bachelor's degree in Computer Science, Telecommunications, or IT.
  • 1-2 years of experience monitoring and troubleshooting network devices.
  • Ability to work rotating shifts.
  • Ability to work at the Mexico City Alcon Network Operations Center.
  • Service Now experience handling tickets.
  • Demonstrated experience working in ITIL environments.
  • Good understanding of network devices, routing protocols, LAN/WAN environments, and transports, network hardware, and distribution facilities.
  • Experience with monitoring ISP processes, maintenance tasks, and basic troubleshooting of network devices.


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