Network Operations Center Analyst
hace 14 horas
About the Role:
As a Network Operations Center Analyst at Alcon Mx, you will play a critical role in ensuring the smooth operation of our IT infrastructure. You will be responsible for monitoring and troubleshooting network devices, including WLAN, LAN switching, routers, SD-WAN devices, voice/video, and cloud operations.
Key Responsibilities:
- Monitor network performance and security, identifying and resolving issues in a timely manner.
- Process ISP maintenance schedules and coordinate with ISP/Vendors for quick restoration of network.
- Design, implement, and maintain computer networks, including local area networks (LANs), wide area networks (WANs), wireless networks, and data center connectivity.
- Work on voice/video issues and basic knowledge of cloud infrastructure and its troubleshooting.
- Install and configure network equipment, such as routers, switches, firewalls, and wireless access points.
- Conduct regular network audits to ensure compliance with security policies and regulations.
- Collaborate with other IT teams to integrate network systems with other infrastructure components, such as servers, storage, and applications.
- Develop and maintain network documentation, including network diagrams, configurations, and procedures.
- Provide technical support and troubleshooting assistance to end-users and other IT staff.
- Troubleshoot, diagnose, and resolve hardware, software, and other network issues.
- Stay current with industry trends and emerging technologies to recommend improvements and enhancements to the network infrastructure.
- Design, configure, and test networking hardware and operating systems.
Requirements:
- Bachelor's degree in Computer Science, Telecommunications, or IT.
- 1-2 years of experience monitoring and troubleshooting network devices.
- Ability to work rotating shifts.
- Ability to work at the Mexico City Alcon Network Operations Center.
- Service Now experience handling tickets.
- Demonstrated experience working in ITIL environments.
- Good understanding of network devices, routing protocols, LAN/WAN environments, and transports, network hardware, and distribution facilities.
- Experience with monitoring ISP processes, maintenance tasks, and basic troubleshooting of network devices.
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