Credit Recovery Specialist

hace 2 meses


Monterrey, Nuevo León, México Citi A tiempo completo

The role of Credit Recovery Specialist at Citi involves performing a variety of assignments with limited complexity, focusing on the accuracy of tasks executed. This position operates under general supervision and established procedures, may service a range of products and services, and applies detailed knowledge of specialized administrative and technical skills.

**Key Responsibilities:**

• Performs tasks with moderate complexity, emphasizing accuracy and attention to detail.

• Utilizes negotiation skills to resolve delinquency issues.

• Researches problems, such as skip tracing, to develop external contacts.

• Shares knowledge with less experienced colleagues.

• Has increased opportunity to interpret procedures instructions, choosing among alternative courses of action to resolve delinquencies.

• Works under general supervision and established procedures.

• May support a range of products and services.

• Applies detailed knowledge of specialized administrative and technical skills.

• Understands how duties relate and integrate with others in the team or unit.

• Ensures compliance with quality objectives and institutional policies.

• Provides telephone collection services to clients.

• Fulfills clients' needs while providing an exceptional client experience.

**Qualifications:**

• Ability to work under pressure.

• Decision-making and problem-solving skills.

• Negotiation skills.

• Client needs or organizational issues while remaining focused.

• Frustration tolerance.

• 1 year of experience.

• High School diploma or equivalent.



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