Customer Service Professional

hace 4 semanas


Tijuana, Baja California, México Allstate A tiempo completo

About Allstate



Allstate is a leading insurance company that provides innovative solutions to its customers. With a strong presence in the property and casualty insurance market, we strive to deliver exceptional customer service.



Job Summary



We are seeking an experienced Insurance Service Representative to join our team. This role involves handling moderate to complex inquiries, addressing various types of policies and billing inquiries from internal or external customers, and resolving service concerns while documenting customer requests and completing changes to policies.



Key Responsibilities




  • Handle inbound calls and field questions pertinent to existing insurance policies
  • Determine appropriate course of action for customer inquiries
  • Document specific details of call interactions, processing endorsements and Department of Motor Vehicle filings, answering billing questions, and taking payments
  • Provide coverage information and explanations, answer complex billing questions, process policy changes accurately, and collect pertinent underwriting information to ensure correct premium assessment
  • Resolve conflicts and empathize with customers
  • Share feedback when training opportunities are identified
  • Promote teamwork through consistency, reliability, and group cohesiveness
  • Consider process improvements on a continuous basis and share opportunities with Leadership


Requirements



To be successful in this role, you must possess effective verbal and written communication skills, be proficient in Microsoft Office Suite (Word, Excel, Outlook), and have the ability to work independently as well as in a team environment. You should also be customer-oriented, able to effectively trouble shoot and resolve customer questions and concerns, and adapt to new situations quickly.



Compensation



The estimated salary for this role is $45,000 - $60,000 per year, based on experience and qualifications.



Why Work at Allstate?



At Allstate, we offer a flexible environment that embraces connection and belonging. We've proven that we empower everyone to lead, drive change, and give back where they work and live. Our inclusive and diverse workplace has earned us recognition for several inclusivity and diversity awards.



  • Tijuana, Baja California, México North American Production Sharing A tiempo completo

    North American Production Sharing seeks a skilled Customer Service and Account Management Professional to join our team. This individual will be responsible for delivering exceptional customer service, resolving customer inquiries and complaints, and maintaining ongoing relationships with customers, sales staff, distribution, purchasing, manufacturing, and...


  • Tijuana, Baja California, México Solnova A tiempo completo

    Job Title:Customer Service/Back OfficeAbout the Role:We are a leading solar energy company seeking an experienced Customer Service/Back Office professional to join our team. In this role, you will be responsible for handling customer inquiries, resolving issues, and providing exceptional service.Key Responsibilities:Respond to customer inquiries via phone,...


  • Tijuana, Baja California, México Robert'S Enterprises A tiempo completo

    Robert's Enterprises is seeking a seasoned customer experience professional to lead our team of customer service representatives.Key Responsibilities:Supervise and mentor a team of customer service representatives, fostering a culture of excellence and continuous improvement.Oversee the resolution of complex customer issues, ensuring timely and effective...


  • Tijuana, Baja California, México Integon A tiempo completo

    Are you passionate about delivering exceptional customer experiences? We are seeking a skilled Customer Service Representative to join our team at Integon in Tijuana, Mexico.**Job Summary:**This role involves handling inquiries, resolving issues, and providing excellent service to customers. As a Customer Service Representative, you will be the face of our...


  • Tijuana, Baja California, México Tap A tiempo completo

    About TapWe are a leading company in the call center industry, committed to delivering exceptional customer service.Salary and BenefitsAs a Customer Support Professional at Tap, you can expect a competitive salary of $1,500-$2,000 per month, depending on your experience. Additionally, you will receive full training payment, attractive monthly income, and...


  • Tijuana, Baja California, México Tres R A tiempo completo

    **About Tres R in B.C. -Tijuana, Mexico:**We are looking for a dedicated and customer-focused professional to join our team as a Multilingual Customer Service Specialist.The ideal candidate will have at least a high school diploma and an intermediate level of English (B2). They should also have a minimum of one year of experience in a call center or customer...


  • Tijuana, Baja California, México Essilor Tijuana Óptica, S. De R.L. De C.V. A tiempo completo

    Job DescriptionWe are seeking a highly skilled Customer Service Coordinator to join our team at Essilor Tijuana Óptica, S. De R.L. De C.V.About the Role:This is a full-time position responsible for providing exceptional customer service and support to our clients. As a Customer Service Coordinator, you will be the primary point of contact for customers,...


  • Tijuana, Baja California, México North American Production Sharing A tiempo completo

    Job Overview">We are seeking a highly skilled Customer Service Representative to join our team at North American Production Sharing.">About the Role">This is a fantastic opportunity for someone who enjoys interacting with customers and providing top-notch support. As a Customer Service Representative, you will be responsible for addressing inquiries and...


  • Tijuana, Baja California, México Soluciones Xb México A tiempo completo

    About Soluciones Xb MéxicoWe are a dynamic company seeking an experienced customer service professional to join our team. As a key member of our organization, you will be responsible for building strong relationships with our clients, ensuring seamless communication, and providing top-notch support.


  • Tijuana, Baja California, México Tap A tiempo completo

    **About Us at Tap:**We are a leading contact center in Tijuana, dedicated to delivering exceptional customer experiences.Our team provides personalized support to our clients, and we're looking for like-minded individuals to join us.**Estimated Salary:** $3,500 - $4,200 per month**Job Description:As a Customer Service Representative at Tap, you will be the...


  • Tijuana, Baja California, México Pmp Packaging A tiempo completo

    Job OverviewPmp Packaging seeks a skilled Sales Representative to serve as the customer's primary contact for sales-related matters. This role requires specialized technical knowledge of our products and services, ensuring seamless interactions with clients.About UsWe are a leading packaging solutions provider dedicated to delivering exceptional customer...


  • Tijuana, Baja California, México Allstate A tiempo completo

    Job OverviewWe are seeking a highly skilled Customer Service Representative to join our team. As an Insurance Policy Specialist, you will be responsible for handling customer inquiries and resolving issues in a professional and timely manner.


  • Tijuana, Baja California, México Tres R A tiempo completo

    **About the Role****We are looking for a highly motivated and enthusiastic Customer Service Representative** to join our team at Tres R, a leading company in our sector.**Key Responsibilities:**• Provide exceptional customer service to our clients• Resolve customer inquiries and concerns in a timely and professional manner• Work collaboratively with...


  • Tijuana, Baja California, México Tap A tiempo completo

    About the Company: Tap is a leading call center in Tijuana, Mexico, providing exceptional customer service to clients across various industries.Job Summary: We are seeking highly skilled Customer Service Representatives to join our team. As a Customer Service Representative, you will be responsible for resolving customer inquiries and issues via phone calls,...


  • Tijuana, Baja California, México Reclutamiento 3R A tiempo completo

    **Job Title:** Customer Service Representative**About the Job:** We are seeking a highly skilled Customer Service Representative to join our team at Reclutamiento 3R in Tijuana, Baja California. As a Customer Service Representative, you will be responsible for providing exceptional customer service to policyholders, promoting a reliable image of the company...


  • Tijuana, Baja California, México FedEx A tiempo completo

    Job Summary:FedEx is seeking an experienced customer service and sales representative to join our team. As a customer service and sales representative, you will be responsible for providing exceptional customer service, handling customer inquiries, and promoting FedEx services to new and existing customers.Key Responsibilities:• Provide customer service...


  • Tijuana, Baja California, México Tap A tiempo completo

    Company OverviewTap, a leading company in the industry, is currently seeking a highly skilled Customer Service Representative to join our team. With a focus on providing exceptional customer experiences, we are committed to delivering top-notch service that exceeds our customers' expectations.Salary and BenefitsWe offer an attractive salary of $15,000 per...


  • Tijuana, Baja California, México North American Production Sharing A tiempo completo

    Company Overview">North American Production Sharing is a dynamic organization dedicated to excellence in production sharing.">Job Description">We are seeking an experienced Multilingual Customer Service Coordinator to join our team. This individual will be responsible for addressing customer inquiries, resolving issues related to product details and order...


  • Tijuana, Baja California, México Eddy Pump Corporation A tiempo completo

    About Eddy Pump CorporationEddy Pump Corporation is a rapidly growing international engineering and manufacturing company with offices in San Diego and Tijuana. As a leader in our industry, we are seeking a highly skilled Customer Service Representative to join our team.Job SummaryWe are looking for an experienced Customer Service Representative to deliver...


  • Tijuana, Baja California, México Viamericas A tiempo completo

    Viamericas is a leading international money transfer and financial services company with thousands of agent locations across the United States and over 100,000 locations in 50 countries.We are seeking a skilled bilingual customer service representative to join our team at Viamericas. The ideal candidate will possess excellent communication skills, both...