Telephony Debt Recovery Specialist

hace 2 semanas


Monterrey, Nuevo León, México Citi A tiempo completo

As a Telephony Debt Recovery Specialist at Citi, you will play a vital role in resolving delinquency issues and increasing the recovery of past due portfolios. This challenging position requires strong negotiation skills, problem-solving abilities, and attention to detail.

About the Role:

The ideal candidate will have 1 year of experience working under pressure, making decisions, and solving problems. They should also possess basic computer skills and be able to work independently with minimal supervision.

Key Responsibilities:

  • Utilize advanced negotiation skills to resolve delinquency issues
  • Research problems, such as skip tracing, to develop external contacts
  • Share knowledge with less experienced collectors
  • Increase the recovery of past due portfolios
  • Comply with quality objectives and institutional policies
  • Provide exceptional client service through telephone collections

What We Offer:

  • A competitive salary range of $45,000 - $60,000 per annum
  • A dynamic and supportive work environment
  • Opportunities for professional growth and development
  • A comprehensive benefits package, including health insurance, retirement savings plan, and paid time off

About Citi:

Citi is an equal opportunity employer committed to diversity and inclusion. We are dedicated to creating a workplace that reflects the communities we serve. Our mission is to empower our employees to grow and thrive in their careers while making a positive impact on our clients and society.


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