Customer Experience Associate

hace 1 mes


Xico, México Servicios Comerciales Amazon Mexico S. De R.L. De C.V. A tiempo completo

Operational Excellence in Mexico

At Servicios Comerciales Amazon Mexico S. De R.L. De C.V., we're looking for an Operational Excellence Specialist to join our Marketplace operations team in Mexico. As a key member of our team, you will be responsible for delivering a world-class Seller experience in one of Amazon's fastest growing businesses.

Your Key Responsibilities

  • Work closely with internal areas such as Operations, Transportation, Sales, and Seller Support to ensure smooth business growth.
  • Ensure a high level of customer and seller satisfaction through effective issue resolution and analysis.
  • Develop and implement strategies to improve operational efficiency and drive business results.

Requirements

  • Experience analyzing key open issues and resolution metrics for managed accounts.
  • Advanced English and fluent Spanish language skills.
  • Experience with SQL and data analysis tools.

About Us

At Amazon, we strive to be Earth's most customer-centric company, where people can find and discover virtually anything they want to buy online. Our vision is to offer the earth's largest selection and lowest prices to our customers.

What We Offer

  • A dynamic and fast-paced work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.

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