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Technical Support Specialist
hace 2 meses
The Opportunity
We are seeking a skilled Technical Support Representative to join our team at Snaphunt. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients.
Key Responsibilities:
- Respond to customer inquiries and resolve technical issues related to Panorama software and platforms.
- Collaborate with internal teams to diagnose and troubleshoot complex technical issues.
- Provide accurate and responsive support to customers through various communication channels.
- Ensure proper documentation and resolution of all customer interactions.
- Evaluate and escalate complex issues to higher tiers of support as needed.
Requirements:
- Advanced English comprehension (C1/C2 Level)
- Strong verbal and written communication skills
- Demonstrated ability to provide exceptional customer service
- Advanced analytical skills and willingness to learn and improve
- Basic knowledge of software, hardware, and computer settings
Preferred Qualifications:
- Experience working in CX support, technical support, or a related field
- Understanding of ticketing systems (JIRA, Zendesk, Remedy, etc.)
- Experience working in a multi-channeled support environment
- G-Suite and Mac knowledge
About Us:
Our client is a full-cycle service provider that builds software R&D offices for US product tech companies in Eastern Europe and Latin America. We specialize in tech recruitment with full operational support.
