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Business Development Liaison
hace 1 mes
We are seeking a highly skilled Account Manager to join our team at PosiTrace by Global Fleet Management.
This role involves building and maintaining excellent customer relationships, as well as strategically developing these accounts for organic growth.
Responsibilities:
• Manage existing client accounts as a brand ambassador.
• Conduct regular account status checks for service users, ensuring they receive proper training.
• Implement core functionalities tailored to each client's operations and requirements.
• Consistently seek ways to improve client operations, optimize PosiTrace usage, and identify opportunities for upselling.
Account Management:
• Provide comprehensive account information, including billing details and contracts.
Onboarding for New Users:
• Generate access, set up accounts, and facilitate platform navigation for new users.
• Assist with the seamless implementation of new units, ensuring proper installation within 15 days of delivery.
• Act as the main point of contact for daily client queries, mediating with technical support, operations, and finance.
• Proactively identify and address potential issues before they become problematic.
Requirements:
• Excellent spoken English.
• Excellent written English communication skills.
• Demonstrable experience in customer service or as a customer service representative.
• Strong telephone communication and active listening skills.
• Familiarity with customer relationship management systems and practices.
• Customer-oriented with the ability to adapt/respond to different personalities.
• Excellent communication and presentation skills.
• Ability to multitask, prioritize, and manage time effectively.
• Technical degree/Business degree.
Compensation:
• Competitive base salary.
• Great commission structure.
We recognize people to be a cornerstone of our continued success and offer long-term careers and competitive compensation packages and a great place to work, combined with the opportunity for personal and professional growth.
