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Technical Consulting Engineer
hace 1 mes
Why You'll Thrive at Cisco
We're passionate about our employer and the brand we represent. Our employees' groundbreaking ideas impact everything. Here, that means we take creative ideas from the drawing board to dynamic solutions that have real-world impact. You'll be part of a team that cares about its customers, enjoys having fun, and takes part in changing the lives of those in our local communities.
What You'll Do
- You'll be part of Cisco's Technical Services team of technical authorities whose #1 focus is to help customers deploy and operate their networks optimally while delivering the best possible customer experience.
- You'll be part of Cisco's Firepower Security technology team, consisting of the industry's brightest minds, developing and deploying today's most sophisticated Internet technologies.
Who You'll Work With
The Global Technical Center, Americas provides both premium and highly technical support to customers in the Americas Region. Through collaborative tools, Intellectual Capital, and best-in-class technical expertise, we deliver hardware and software solutions to our most critical customers.
Who You Are
- You'll provide 2nd/3rd level technical support for Firepower Security technologies to Cisco customers, partners, account teams, and other Technical Assistance Center engineers.
- You'll apply your analytical skills and technical knowledge to tackle product and network problems of moderate to high complexity.
- You'll provide technology/product training and intellectual property material as required.
- You'll act as a focal point for large account network problem resolution.
- You'll optimally apply moderate to sophisticated lab setups to recreate and tackle problems.
Cisco Services strives to bring value for Cisco customers by providing outcomes that solve key business problems. We do this through a focus on driving growth in our current portfolio while investing in new business models that create lasting differentiation for Customers, Partners, Employees, and Shareholders.
Roles and Responsibilities:
- Provide technical support for Cisco security products to Cisco customers, partners, account teams, and other internal technical support teams.
- Handle a wide variety of technical support problems—from simple application or network configuration fixes to very sophisticated troubleshooting and problem resolution.
- Apply moderate to sophisticated lab setups to recreate and tackle problems.
- Submit complete and correct defect reports with collaboration and supervision.
- Work with minimal direction and exercise judgment within defined procedures to resolve appropriate action.
- Collaborate with other TAC engineers across technology boundaries to help drive quicker resolution where multiple technologies may be involved.
Technical Qualifications:
You have fundamental working knowledge of the networking industry, products, and protocols. Some level of experience is preferred in at least two of the following network security products, protocols, and solutions:
- Cisco Adaptive Security Appliance (ASA) firewalls & vASA
- FTD, Firepower, FMC
- Cisco IOS Firewall (Zone-Based Firewall), Clustering
- Cisco Security Manager (CSM)
- Microsoft Active Directory (AD), Linux, Unix
- Wireshark and other tools for TCP/IP packet bring together analysis
- Server and appliance virtualization using VMWare, MS Hyper-V, and KVM
- Python, Perl, Bash scripting skills would be an added advantage
Desired Skills:
- BS in a technical field (such as CS, EE, IT) or equivalent 5+ years related experience.
- Experience designing, deploying, configuring, supporting, troubleshooting, and debugging networks.
- CCNP, CCNP Security, or CCIE Certification desired/preferred
