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Digital Customer Success Professional

hace 2 meses

Xico, México Check Point Software Technologies Ltd. A tiempo completo
{"title": "Customer Success Specialist", "description": "

**About the Role**:

We are seeking a highly skilled Customer Success Specialist to join our Infinity team. As a key member of our customer-facing team, you will be responsible for ensuring the successful implementation and ongoing management of our Infinity accounts.

**Key Responsibilities**:

Manage and maintain a portfolio of Infinity accounts, ensuring timely renewal of licenses and services
- Develop and execute customized account plans to drive customer satisfaction and loyalty
- Collaborate with internal teams to ensure seamless delivery of Infinity solutions
- Proactively monitor account health and identify opportunities for growth and improvement
- Communicate effectively with customers, partners, and internal stakeholders to ensure alignment and success
- Stay up-to-date with industry trends and best practices to continuously improve customer success strategies

**Requirements**:

At least 2 years of customer-facing experience in a similar role
- Excellent communication and interpersonal skills
- Strong organizational and time management skills
- Ability to work independently and as part of a team
- Proficiency in CRM and ticketing systems - advantage
- Familiarity with Infinity solutions and services - advantage

**What We Offer**:

Opportunity to work with a leading cybersecurity company
- Collaborative and dynamic work environment
- Professional development and growth opportunities
- Competitive compensation and benefits package

EOE M/F/Veterans/Disabled

", "lang_code": "en-US"}