Customer Success Professional

hace 2 semanas

Xico, México Thomson Reuters A tiempo completo

About the Role:

This opportunity as an Associate Customer Success Executive will involve closing renewals and upsell opportunities for assigned geography and/or for leads assigned as part of a pooled resource group. The ideal candidate will be able to identify the best virtual channel for engagement with customers, validate customer needs, shape product plans, and drive sales to close.

Key Responsibilities:

  • Closing renewals and upsell opportunities for assigned geography and/or for leads assigned as part of a pooled resource group
  • Identifying the best virtual channel for engagement with customers
  • Validating customer needs, shaping product plans, and driving sales to close
  • Supporting in developing and executing territory growth strategies
  • Possessing core knowledge across products within the subsegment and engaging Sales Specialists where deep product expertise is required to drive to close
  • Understanding specific customer archetypes and needs which are most prevalent within the subsegment and territory
  • Focusing on driving retention and achieving renewal targets by engaging existing customers during the renewal window
  • Using an automated and insight-driven Salesforce workflow to progress deals
  • Nurturing opportunities and moving more renewals outside the 'digital first' selling scenarios to close for existing 'non-named' account renewals and existing 'non-named' incremental sales (upsell)

Requirements:

  • Bachelor's degree or equivalent work experience
  • 2+ years of experience in Customer Success, Customer Service/Support, SaaS Implementation and opportunity management
  • Proven experience managing to a monthly quota (including renewals, upsells and price uplifts)
  • Financial / commercial acumen
  • Advanced verbal and written English communication
  • Strong interpersonal skills (personable and professional) and relationship oriented
  • Commitment to a schedule that coincides with the customers workday
  • Intermediate computer skills and ability to navigate software programs (Microsoft Suite)
  • Experience in CRM preferred
  • Ability to rapidly learn new knowledge and acquire new skills
  • Ability to maintain stable performance under pressure (such as time pressure or job ambiguity)
  • Determination, persistence, resiliency and patience in the face of adversity
  • Junior-level professional with knowledge in Accounting or SAS, customer success's background discipline or specialization

About Us:

Thomson Reuters is a world-leading provider of news and information for professional markets. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world's most global news services - Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most.

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