Customer Success Professional

hace 8 horas


Xico, México Remote A tiempo completo
About Remote

We're a fully remote company, and all our positions are available to work from anywhere. No relocation required.

Job Description

We're seeking a skilled Customer Success Manager to join our Customer Experience team. As a trusted advisor and advocate, you'll build and grow long-term relationships with our customers, driving business growth and customer satisfaction.

Key Responsibilities
  • Develop and execute customer onboarding strategies to ensure seamless adoption.
  • Upsell and promote products, introducing new features to clients and driving account growth.
  • Manage customer complaints and concerns, providing timely assistance and solutions.
  • Collect and share customer feedback with our Product, Sales, and Operations teams.
  • Monitor account health, prevent churn, and manage escalations.
  • Collaborate with the Sales team to set customer expectations and ensure successful outcomes.
Requirements
  • Several years of experience in Customer Success, preferably in a product and tech-focused environment.
  • Proven track record of growing and developing customers.
  • Excellent attention to detail and problem-solving skills.
  • Strong communication and presentation skills, with experience writing, speaking, and presenting to customers and stakeholders.
  • Fluent English language skills, with well-structured communication.
Benefits
  • Unlimited personal time off (minimum 4 weeks).
  • Flexible working hours (async).
  • 16 weeks paid parental leave.
  • Mental health support services.
  • Stock options.
  • Learning budget.
  • Home office budget and IT equipment.
How to Apply

Please fill out the form below and upload your CV in PDF format. If you don't have an up-to-date CV, you can add a copy of your LinkedIn profile instead.



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