Customer Support Specialist
hace 2 días
Role Overview
Hr Consulting & Search is seeking a skilled Customer Support Specialist to join our team. In this role, you will be responsible for providing technical solutions to customers using effective communication and problem-solving skills.
Key Responsibilities
• Communicate basic technical solutions to customers using effective communication, listening, and comprehension skills
• Diffuse upset customers by actively listening to their concerns and providing timely resolutions
• Document customer interactions in real-time to ensure accurate record-keeping
• Solve problems within defined quality standards using a basic understanding of products, solutions, and customer environments
• Identify and escalate complex problems under direct supervision
• Collaborate with fellow technicians and supervisor to solve problems and improve processes
• Familiarize yourself with new technologies, products, and platforms to stay up-to-date with industry developments
Requirements
• Bachelor's degree or Associate Degree (Technical Degree)
• 1-3 years of demonstrated working experience in a similar role
• Basic computer literacy with a working knowledge of the Microsoft Office Package
• Ability to articulate technical issues in simple terms to both management and customers
• Strong customer service and communication skills
Compensation
We offer a competitive salary of up to $22,500.00 per month, as well as various benefits including paid time off, health insurance, and professional development opportunities.
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