Customer Support Specialist

hace 2 días


Xico, México Hr Consulting & Search A tiempo completo

Role Overview

Hr Consulting & Search is seeking a skilled Customer Support Specialist to join our team. In this role, you will be responsible for providing technical solutions to customers using effective communication and problem-solving skills.

Key Responsibilities

• Communicate basic technical solutions to customers using effective communication, listening, and comprehension skills

• Diffuse upset customers by actively listening to their concerns and providing timely resolutions

• Document customer interactions in real-time to ensure accurate record-keeping

• Solve problems within defined quality standards using a basic understanding of products, solutions, and customer environments

• Identify and escalate complex problems under direct supervision

• Collaborate with fellow technicians and supervisor to solve problems and improve processes

• Familiarize yourself with new technologies, products, and platforms to stay up-to-date with industry developments

Requirements

• Bachelor's degree or Associate Degree (Technical Degree)

• 1-3 years of demonstrated working experience in a similar role

• Basic computer literacy with a working knowledge of the Microsoft Office Package

• Ability to articulate technical issues in simple terms to both management and customers

• Strong customer service and communication skills

Compensation

We offer a competitive salary of up to $22,500.00 per month, as well as various benefits including paid time off, health insurance, and professional development opportunities.



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