Oracle Senior Support Specialist

hace 6 días


Zapopan, Jalisco, México Oracle A tiempo completo

**Job Overview**

As a key member of the Oracle Support organization, you will play a vital role in delivering exceptional post-sales support and solutions to our global customer base. Your primary focus will be on resolving technical inquiries, facilitating customer relationships with Support, and providing expert advice and assistance to internal Oracle employees.

**Key Responsibilities:**

  • Act as a primary point of contact for customers, OEMs, and VARs to resolve technical issues related to Oracle products installation, maintenance, and usage.
  • Foster strong relationships with customers, understanding their diverse needs and requirements.
  • Collaborate with internal teams to provide timely and effective solutions to complex customer issues.

**Requirements & Qualifications:

To succeed in this challenging role, you must have:

  • Deep knowledge of multiple Oracle products and platforms.
  • Proven experience in researching and developing innovative solutions to complex technical problems.
  • Excellent communication and interpersonal skills to effectively interact with customers and internal stakeholders.
  • A strong ability to work independently and prioritize tasks with minimal supervision.

**Estimated Salary Range:** $80,000 - $120,000 per year, based on your location and level of experience.

**Benefits Package:** We offer a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off. In addition, we provide opportunities for professional growth and development, as well as a collaborative and dynamic work environment.



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