Technical Support Specialist

hace 1 día

Hermosillo, Sonora, México Intugo Call Center A tiempo completo
{"title": "Technical Support Specialist", "description": "Job Summary

We are seeking a highly skilled Technical Support Specialist to join our team at Intugo Call Center. As a Technical Support Specialist, you will be responsible for providing day-to-day functional and technical support to our customers, including testing and troubleshooting as needed.

Key Responsibilities
  • Handle inbound calls from new and existing customers related to questions about electric vehicles and charging stations.
  • Create customer records for Technical Support with excellent data accuracy.
  • Follow up with other key contacts as appropriate to resolve customer issues.
  • Respond to customer billing questions, customer disputes, and escalate to supervisor as needed.
  • Take ownership of customer issues and follow problems through to resolution.
  • Gain a deep understanding of EVgo's product and brands.
  • Meet Quality Assurance requirements and other key performance metrics.
Requirements

To be successful in this role, you will need:

  • 1-2 years of technical or customer service experience.
  • Ability to type 25wpm.
  • Outstanding service-orientation and strong interpersonal skills that create positive relationships with colleagues and customers.
  • Excellent, professional, verbal and written communicator with a coaching mentality.
  • Analytical skills are a must.
  • Detail oriented.
  • Ability to navigate computer systems, websites, and office software (i.e. Microsoft Office).
  • Professional and friendly demeanor and ability to quickly develop a rapport with customers.
  • Strong work ethic and self-starter, able to effectively manage multiple priorities and adapt to change within a fast-paced business environment.
  • Bilingual-Spanish (a big plus).
Working Conditions

This is a full-time position that includes weekends. The work schedule is 8 hours per day.

Benefits

We offer a competitive salary, monthly food vouchers, and a monthly Telework bonus.

", "lang_code": "en-US"}

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