Technical IT Support Specialist

hace 2 semanas


Santiago de Querétaro, Querétaro de Arteaga, México Ball Aerospace A tiempo completo
Job Summary

This is a technical IT support role that will provide 24/7 support to end-users with IT services and systems required for business operations. The primary responsibility is to align with the global support model, processes, and metrics under the supervision of the Regional Service Desk Supervisor and Global Service Desk Leader.


About the Role

In this position, you will be responsible for monitoring and prioritizing support queues (email, phone, and ticket queues), providing first-level support, and assisting in the continued maturity of support processes and knowledge base articles.


Responsibilities
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