Tour Operations Coordinator

hace 1 mes


Mérida, Yucatán, México Worldstrides A tiempo completo

The Tour Operations Coordinator plays a pivotal role in ensuring the seamless execution of our educational tours. Reporting to Worldstrides, this position offers a unique opportunity to collaborate with various departments and contribute significantly to the success of each tour.

**Key Responsibilities:**

Customer Engagement: Establish and maintain strong relationships with our customers, working closely with Account Managers to guarantee that teachers and their groups are thoroughly prepared for travel. This includes:

  • Tracking and reminding teachers about crucial deadlines and tasks.
  • Reviewing traveler accounts to address queries, make adjustments, and coordinate with the accounts team.
  • Following up with teachers regarding travel requirements applicable to their destination.

Tour Planning and Coordination: Oversee all aspects of the tour, including reviewing rooming arrangements to ensure proper reservations are made, following up on flight deviation requests, and creating promotional materials to showcase our product to prospective clients.

Team Collaboration: Foster effective communication and coordination with team members from operations, flights, program management, customer service, accounts, and emergency teams. Additionally, work with marketing, product development, and other departments as needed to enhance existing resources.

Support Functions: Provide administrative support to the sales team as required.

This role requires exceptional customer service skills, attention to detail, and multitasking abilities. Proficiency in Microsoft Office is necessary, along with the ability to quickly adapt to new software. Problem-solving skills and advanced English language proficiency, both written and oral, are also essential.

Estimated salary: $55,000 - $65,000 per annum, based on industry standards and location. This compensation package reflects the significance of this role within the organization and acknowledges the individual's contributions to the success of our educational tours.



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