Customer Service Associate
hace 2 meses
About PepsiCo
At PepsiCo, we are committed to fostering an environment where innovative thinkers and change-makers can thrive. As a leading global food and beverage company, we take pride in our diverse portfolio of brands that are enjoyed by consumers worldwide.
Our extensive range of products, including renowned names like Sabritas, Gamesa, Quaker, Pepsi, Gatorade, and Sonrics, has been a staple in households for over a century.
A career with PepsiCo means embracing a culture of inclusivity and respect, where everyone can express their true selves and contribute positively to the community.
Learn more: PepsiCoJobs
Responsibilities
The Role
The Customer Service Associate (CSA) plays a vital role in managing daily order processing for Frito-Lay North America (FLNA), ensuring exceptional customer service and upholding performance metrics through established procedures and best practices. The CSA collaborates with fellow CSAs in Global Business Services (GBS) and engages with site and regional leadership.
Your Contributions
As a SC Cust Svc Assoc Representative , your responsibilities will include:
- Managing daily order processing for Frito-Lay North America, including order confirmation, cleansing, and the management/creation of ICRs/Filters.
- Facilitating customer communications regarding order modifications, missing orders, and non-standard requests.
- Confirming the completion of orders.
- Providing coverage for other CSRs during their absences.
Who We Seek
Required Skills and Experience:
- Proficiency in English.
- Bachelor's degree is preferred.
- Experience in Frito-Lay Field Sales Operations or Plant is advantageous.
- Strong verbal and written communication skills for effective interaction with management at all levels.
- Ability to deliver superior customer service with excellent follow-up capabilities.
- Familiarity with order processing and the order life-cycle, including PWM and IPM/ICS.
- Demonstrated proficiency with the FLNA SAP solution.
- Competence in Microsoft Suite applications.
- Proven ability to excel in a results-driven, challenging environment.
Required Competencies:
- Ability to identify and implement improvements in work delivery.
- Capacity to collaborate proactively with cross-functional teams.
- Flexibility, organization, and the ability to manage competing priorities effectively.
If this opportunity aligns with your career aspirations, we encourage you to consider applying, even if you do not meet every single requirement.
What You Can Expect From Us:
- Opportunities for continuous learning and development through various programs.
- Access to internal digital platforms that promote self-directed learning.
- Development programs tailored to enhance leadership skills.
- Specialized training relevant to your role.
- Learning experiences facilitated by both internal and external providers.
- Recognition programs celebrating achievements in seniority, behavior, leadership, and significant life moments.
- Financial wellness initiatives designed to support your goals at every life stage.
- A flexible work program to help you balance personal and professional commitments.
- Family-oriented benefits, including wellness resources, discounts, scholarship programs for children, and support plans for various life events.
We are proud to be an equal opportunity employer and value diversity within our workforce. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We believe that diversity drives innovation and enhances our organization.
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