Customer Onboarding Specialist

hace 4 semanas

Ciudad de México, Ciudad de México Thomson Reuters A tiempo completo

About the Role

In this opportunity as a Customer Onboarding Specialist, you will:

  • Support customer due diligence reviews to ensure customer documentation and information is received in a timely manner by working with internal partners and directly with customers.
  • Manage the customer re-validating process and handle general account maintenance.
  • Support team leaders in relation to monthly reporting and QA reviews.
  • Act as a business resource to internal business partners to address routine and non-standard issues ensuring onboarding protocols are followed and business needs are met.
  • Support the ongoing evolution and execution of the overall customer onboarding program.
  • Attend and apply ongoing training to further develop knowledge, skills, and abilities.
  • Generate and retrieve data for reporting purposes as requested.
  • Assist with projects as needed and other duties as assigned.

About You

You could be fit for the role if your background includes:

  • Bachelor's Degree.
  • Prior experience in a customer service or order management role.
  • Project management skills.
  • 1-2 years of general business experience.
  • Clear and effective communication skills (written and verbal) focused on excellent customer service.
  • Excellent attention to detail and organizational ability.
  • Ability to meet deadlines under pressure.
  • Excellent PC skills and familiarity with Microsoft 365 and secure cloud services (including SharePoint and Teams), SAP, and Salesforce required.
  • Ability to establish and maintain productive internal business relationships.
  • High level of initiative and ability to perform in a fast-paced, matrix environment.
  • Excited about innovation.
  • Team player with a collaborative mindset.

To apply, please upload your updated resume in English.

Location: CDMX

#LI-JA1

What's in it For You?

You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:

  • Hybrid Work Model: We've adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.
  • Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: flexible vacation, two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription; retirement, and employee incentive programs; resources for mental, physical, and financial wellbeing.
  • Culture: Globally recognized and award-winning reputation for equality, diversity, and inclusion, flexibility, work-life balance, and more.
  • Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters café networking.
  • Social Impact: Ten employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social, and Governance (ESG) initiatives for local and global impact.
  • Purpose-Driven Work: We have a superpower that we've never talked about with as much pride as we should – we are one of the only companies on the planet that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just, and inclusive future? At Thomson Reuters, we've been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting, and compliance professionals combined with the world's most global news services – Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing, and informing.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

Accessibility

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

  • Nasdaq Onboarding Specialist

    hace 4 semanas

    Ciudad de México, Ciudad de México Nasdaq A tiempo completo

    Job Title: Nasdaq Onboarding SpecialistJob Summary:We are seeking a highly skilled Nasdaq Onboarding Specialist to join our team. As a key member of our onboarding process, you will be responsible for providing essential support and guidance to customers from early stages until go-live of NTS service implementation and usage.Key Responsibilities:- Conduct...

  • Functional Onboarding Specialist

    hace 4 semanas

    Ciudad de México, Ciudad de México Nasdaq A tiempo completo

    Job Title: Functional Onboarding SpecialistJob Summary: We are seeking a highly skilled Functional Onboarding Specialist to join our team at Nasdaq. As a key member of our onboarding process, you will be responsible for providing essential support and guidance to customers from early stages until go-live of NTS service implementation and usage.Key...

  • Customer Onboarding Specialist

    hace 7 días

    Ciudad de México, Ciudad de México Turnitin, LLC A tiempo completo

    Are you passionate about helping customers navigate change management and achieve successful product implementation?About the RoleWe are seeking a highly skilled Onboarding Consultant to join our team at Turnitin, LLC. As an Onboarding Consultant, you will be responsible for providing in-depth consulting services to our customers, ensuring a smooth...

  • Customer Onboarding Specialist

    hace 4 días

    Ciudad de México, Ciudad de México Thomson Reuters A tiempo completo

    About the RoleAs a Customer Onboarding Specialist, you will play a pivotal role in ensuring seamless customer experiences and efficient onboarding processes. Your responsibilities will include:Collaborating with internal partners and customers to ensure timely receipt of customer documentation and information.Managing customer re-validation processes and...

  • Customer Onboarding Specialist

    hace 2 días

    Ciudad de México, Ciudad de México Thomson Reuters A tiempo completo

    About the RoleAs a Customer Onboarding Specialist in our Latin America office, you will be responsible for supporting customer due diligence reviews to ensure timely receipt of customer documentation and information.We are seeking a highly organized and detail-oriented individual to join our team. The ideal candidate will have prior experience in a customer...

  • Customer Onboarding Specialist

    hace 5 días

    Ciudad de México, Ciudad de México Thomson Reuters A tiempo completo

    We are seeking a skilled Customer Onboarding Specialist to join our team in Mexico City. This role is responsible for supporting customer due diligence reviews, ensuring timely receipt of customer documentation and information, and working closely with internal partners and customers.About the RoleSupport customer due diligence reviews to ensure customer...

  • Senior Client Onboarding Specialist

    hace 3 semanas

    Ciudad de México, Ciudad de México AgileEngine A tiempo completo

    Senior Client Onboarding SpecialistWe are seeking a seasoned Senior Client Onboarding Specialist to join our AgileEngine team. In this pivotal role, you will facilitate the onboarding process for new contractors, guiding them through established procedures and ensuring their success. About the RoleClient & Contractor Onboarding: Facilitate the onboarding...

  • Customer Onboarding Specialist

    hace 3 semanas

    Ciudad de México, Ciudad de México Thomson Reuters A tiempo completo

    About the RoleIn this exciting opportunity, you will support customer due diligence reviews to ensure timely receipt of customer documentation and information, working closely with internal partners and customers.Manage the customer re-validating process and handle general account maintenance.Support team leaders in monthly reporting and QA reviews, ensuring...

  • Senior Client Onboarding Specialist

    hace 7 días

    Ciudad de México, Ciudad de México Citibank A tiempo completo

    Citibank seeks a highly experienced and skilled Senior Client Onboarding Specialist to join our team. This is a senior professional role that requires a deep understanding of the client onboarding process, with a focus on delivering high-quality service to our clients.As a Senior Client Onboarding Specialist, you will be responsible for managing the...

  • Customer Onboarding Specialist

    hace 4 semanas

    Ciudad de México, Ciudad de México Thomson Reuters A tiempo completo

    About the RoleIn this opportunity, you will be responsible for supporting customer due diligence reviews, ensuring timely receipt of customer documentation and information by working with internal partners and directly with customers.Manage the customer re-validating process and handle general account maintenance.Support team leaders in relation to monthly...

  • Onboarding Implementation Specialist

    hace 4 semanas

    Ciudad de México, Ciudad de México OpenTable A tiempo completo

    About the RoleWe are seeking a highly skilled Onboarding Implementation Specialist to join our team at OpenTable. As an Onboarding Implementation Specialist, you will be responsible for the successful onboarding of our restaurant partners. This includes configuring, coordinating, and delivering training to key staff on our Core, Pro, Basic, and additional...

  • Senior Client Onboarding Specialist

    hace 3 semanas

    Ciudad de México, Ciudad de México AgileEngine A tiempo completo

    Senior Client Onboarding SpecialistWe are seeking an experienced Senior Client Onboarding Specialist to facilitate the onboarding process for new contractors at AgileEngine in Mexico City, Mexico. As a trusted partner in project success, your role will ensure seamless onboarding and performance expectations are met.Key Responsibilities:Client Onboarding:...

  • Onboarding Implementation Specialist

    hace 4 semanas

    Ciudad de México, Ciudad de México OpenTable A tiempo completo

    About the RoleWe are seeking an experienced Onboarding Specialist to join our team at OpenTable. As an Onboarding Specialist, you will be responsible for the successful onboarding of our restaurant partners, configuring and delivering training to key staff on our Core, Pro, Basic, and additional products.Key ResponsibilitiesEnthusiastically contact our...

  • Middle Client Onboarding Specialist

    hace 1 semana

    Ciudad de México, Ciudad de México AgileEngine A tiempo completo

    Job Title: Middle Client Onboarding SpecialistAbout the Role:We are seeking a highly organized and detail-oriented Middle Client Onboarding Specialist to join our team at AgileEngine. As a key member of our onboarding process, you will be responsible for facilitating the onboarding of new contractors, ensuring their success, and maintaining close...

  • Middle Client Onboarding Specialist

    hace 4 días

    Ciudad de México, Ciudad de México AgileEngine A tiempo completo

    Job DescriptionWe are seeking a highly skilled Middle Client Onboarding Specialist to join our team in Mexico City, Mexico.About the RoleThis is an exciting opportunity for a detail-oriented and organized individual to facilitate the onboarding process for new contractors and ensure their success. You will be responsible for guiding them through established...

  • Expert Client Onboarding Specialist

    hace 4 días

    Ciudad de México, Ciudad de México AgileEngine A tiempo completo

    About the RoleWe are seeking an experienced Client Onboarding Specialist to join our team in Mexico City, Mexico.The ideal candidate will be responsible for facilitating the onboarding process for new contractors, ensuring their success and satisfaction.Key ResponsibilitiesClient & Contractor Onboarding: Facilitate the onboarding process for new contractors,...

  • Expert Onboarding Specialist

    hace 3 semanas

    Ciudad de México, Ciudad de México Motive A tiempo completo

    About the Role: An expert at initiating, controlling, and delivering successful deployment projects of Motive hardware and software with our highest value customers. In this role, you will create and own the onboarding project along with its metrics for success, including but not limited to Customer Kick Off, Go Live, and CSAT. The Implementation Consultant...

  • Senior Client Onboarding Specialist

    hace 7 días

    Ciudad de México, Ciudad de México AgileEngine A tiempo completo

    We are looking for a talented Senior Client Onboarding Specialist in Mexico City to facilitate the onboarding process for new contractors and ensure their success. This is a challenging environment where you will be working with the best and encouraged to learn and experiment every day.Job Responsibilities:Facilitate client and contractor onboarding by...

  • Senior Client Onboarding Specialist

    hace 1 semana

    Ciudad de México, Ciudad de México AgileEngine A tiempo completo

    We are looking for a Senior Client Onboarding Specialist to facilitate the onboarding process for new contractors and ensure their success at AgileEngine.ResponsibilitiesClient Onboarding: Guide contractors through established procedures and ensure they meet performance expectations.Follow-Up and Value Assurance: Maintain close communication with clients and...

  • Technical Onboarding Specialist

    hace 1 mes

    Ciudad de México, Ciudad de México Nasdaq A tiempo completo

    As a Technical Onboarding Specialist at Nasdaq, you will be responsible for onboarding new and existing customers onto our Trade Surveillance Software as a Service (SaaS). In this role, you will manage customer relationships and internal stakeholders, performing hands-on technical integration and data testing to ensure seamless onboarding.Key...