Customer Onboarding Specialist

hace 5 días

Ciudad de México, Ciudad de México Thomson Reuters A tiempo completo

We are seeking a skilled Customer Onboarding Specialist to join our team in Mexico City. This role is responsible for supporting customer due diligence reviews, ensuring timely receipt of customer documentation and information, and working closely with internal partners and customers.

About the Role
  • Support customer due diligence reviews to ensure customer documentation and information is received in a timely manner by working with internal partners and directly with customers.
  • Manage the customer re-validating process and handle general account maintenance.
  • Support team leaders in relation to monthly reporting and QA reviews.
  • Act as a business resource to internal business partners to address routine and non-standard issues, ensuring onboarding protocols are followed and business needs are met.
  • Support the ongoing evolution and execution of the overall customer onboarding program and attend and apply ongoing training to further develop knowledge, skills, and abilities.
  • Generate and retrieve data for reporting purposes as requested, assist with projects as needed, and other duties as assigned.
About You
  • You could be fit for this role if your background includes a Bachelor's Degree and prior experience in a customer service or order management role, project management skills, 1-2 years of general business experience, clear and effective communication skills (written and verbal) focused on excellent customer service, excellent attention to detail and organizational ability, ability to meet deadlines under pressure, excellent PC skills and familiarity with Microsoft 365 and secure cloud services (including SharePoint and Teams), SAP, and Salesforce required.
  • Ability to establish and maintain productive internal business relationships, high level of initiative and ability to perform in a fast-paced, matrix environment, excited about innovation, and team player with a collaborative mindset.
What We Offer
  • A competitive salary of approximately $60,000 per year, depending on experience.
  • A hybrid work model, allowing you to balance work and personal life.
  • Comprehensive benefit plans, flexible and supportive benefits for work-life balance, including flexible vacation, two company-wide Mental Health Days Off, work from another location for up to a total of 8 weeks in a year, Headspace app subscription, retirement, and employee incentive programs.
  • Globally recognized and award-winning reputation for equality, diversity, and inclusion, flexibility, work-life balance, and more.
  • LinkedIn Learning access, internal Talent Marketplace with opportunities to work on projects cross-company, Ten Thousand Coffees Thomson Reuters café networking.
  • Ten employee-driven Business Resource Groups, two paid volunteer days annually, Environmental, Social, and Governance (ESG) initiatives for local and global impact.
  • Purpose-driven work, helping customers pursue justice, truth, and transparency, upholding the rule of law, turning the wheels of commerce, catching bad actors, reporting the facts, and providing trusted, unbiased information to people all over the world.

We are an equal employment opportunity/affirmative action employer, committed to creating a diverse and inclusive workplace. If you're passionate about making a difference and want to join a dynamic team, we encourage you to apply.

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