Customer Success Insights Manager

hace 1 mes

Ecatepec de Morelos, México Nielseniq A tiempo completo
About NielsenIQ

NielsenIQ is the world's leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NielsenIQ delivers the Full View.

Job Description

We are seeking a highly skilled Customer Success Insights Manager to join our growing American team. As a key member of our team, you will be responsible for driving onboarding and training clients on our tool, leveraging Data Impact Dashboard to identify key insights for customers, and maintaining positive customer relationships by becoming an expert partner.

Responsibilities:
  • Drive onboarding and training clients on the tool
  • Leverage Data Impact Dashboard to identify key insights for Customers
  • Main point of contact for Client for customer requests, problems, and questions
  • Maintain positive customer relationships by becoming an expert partner
  • Recommend and close upsell opportunities and renewals for our Customers
  • Deliver and communicate strong analytics and business reviews to our Customers
  • Network to identify new needs from our customers and potential business growth
  • Own strategic partnership and minimize customer churn
  • Participate in events and forums
  • Support the US Insights Manager to drive strong insights for priority clients across the South American business
Qualifications:
  • Proficient in Spanish and English
  • 2+ years of proven experience with FMCG brands, preferably in e-commerce
  • Autonomous, looking for new challenges, and accompanying the exploding e-commerce market is a real motivation for you
  • Highly organized and able to multi-task
  • Strong analytical skills
  • Customer Drive mindset, highly responsive, committed to building partnerships, and comfortable handling difficult situations
  • Excellent communication skills
  • Ability to work in a dynamic and fast-moving team
  • Willingness to travel
About Our Benefits

We offer a flexible working environment, volunteer time off, LinkedIn Learning, and an Employee-Assistance-Program (EAP). We are committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products.

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