Customer Success Manager

hace 2 semanas

Ciudad de México, Ciudad de México Rpmglobal A tiempo completo

Job Summary:

We are seeking a highly motivated and experienced Customer Success Manager to join our Data Analytics Customer Success Team in the Mexico Region. As a key member of our team, you will be responsible for supporting our customers in achieving their business objectives through the effective use of our data analytics software portfolio.

Key Responsibilities:

  • Collaborate closely with the Customer Success Team, Technical Support & Services Teams, Sales Force/Operations Team, and Account Managers & Sales Channel Teams to ensure a seamless customer experience.
  • Develop and maintain a deep understanding of our data analytics software portfolio, including RapidMiner, Monarch, Panopticon, and SLC.
  • Provide expert-level support to our customers, including enablement and support resources, to ensure they achieve their business objectives.
  • Work with Customer Success, Sales, and Technical Support/Services to gather intelligence on our customers and identify opportunities for growth.
  • Assist with capturing client insights and use cases to deepen customer relationships and drive business growth.
  • Develop and implement Customer Success client messaging touchpoints and out-reaches to ensure timely and effective communication with our customers.
  • Stay up-to-date with the latest customer success techniques and client engagement development practices to ensure our customers receive the best possible support.

Requirements:

  • Bachelor's or Master's degree in a related field, such as information technology, information systems, data science, computer science, mathematics, or business administration.
  • Confident self-starter with strong attention to detail and ability to work well with minimum supervision.
  • Excellent written and verbal communication skills, including presentation skills.
  • Strong organizational and planning skills, with ability to manage multiple competing tasks and demands.
  • Ability to interact and communicate effectively with individuals at all levels of the organization.
  • Experience with Salesforce and HubSpot preferred, but not necessary.
  • Must be proficient in Microsoft Office suite of products.

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