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Customer Success Manager
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Job Summary:
We are seeking a highly motivated and experienced Customer Success Manager to join our Data Analytics Customer Success Team in the Mexico Region. As a key member of our team, you will be responsible for supporting our customers in achieving their business objectives through the effective use of our data analytics software portfolio.
Key Responsibilities:
- Collaborate closely with the Customer Success Team, Technical Support & Services Teams, Sales Force/Operations Team, and Account Managers & Sales Channel Teams to ensure a seamless customer experience.
- Develop and maintain a deep understanding of our data analytics software portfolio, including RapidMiner, Monarch, Panopticon, and SLC.
- Provide expert-level support to our customers, including enablement and support resources, to ensure they achieve their business objectives.
- Work with Customer Success, Sales, and Technical Support/Services to gather intelligence on our customers and identify opportunities for growth.
- Assist with capturing client insights and use cases to deepen customer relationships and drive business growth.
- Develop and implement Customer Success client messaging touchpoints and out-reaches to ensure timely and effective communication with our customers.
- Stay up-to-date with the latest customer success techniques and client engagement development practices to ensure our customers receive the best possible support.
Requirements:
- Bachelor's or Master's degree in a related field, such as information technology, information systems, data science, computer science, mathematics, or business administration.
- Confident self-starter with strong attention to detail and ability to work well with minimum supervision.
- Excellent written and verbal communication skills, including presentation skills.
- Strong organizational and planning skills, with ability to manage multiple competing tasks and demands.
- Ability to interact and communicate effectively with individuals at all levels of the organization.
- Experience with Salesforce and HubSpot preferred, but not necessary.
- Must be proficient in Microsoft Office suite of products.
