Technical Support Specialist

hace 10 horas

Guadalajara, Jalisco, México Vision Box A tiempo completo
Technical Support/Field Engineer

About the Role:

We are seeking a highly skilled Technical Support Specialist/Field Engineer to join our team at Vision-Box. As a key member of our technical team, you will be responsible for the installation, testing, and configuration of new systems, as well as providing technical support to our customers.

Key Responsibilities:

  • Roll out, installation, testing, and configuration of new systems
  • Support the setup of exhibitions and demonstration activities
  • Perform hardware, firmware, and software updates at touchpoint level, including licenses and patches
  • Perform hands-on troubleshooting at the touchpoint level
  • Liaise with customers on site, remotely, and proactively communicate with TSS Coordinator, SDM, and PM, escalating issues and identifying areas where service can be improved
  • Develop knowledge articles for the Knowledge Management DB
  • Ensure compliance with company policies, including Health and Safety, Vehicle use, Expenses, etc.
  • Ensure that Environment and Health & Safety is integrated into all activities and adherence to EHS Policy & Procedures as well as ISO 9001, ISO 14001, and ISO 45001 compliance is strictly maintained
  • Complete all compulsory trainings related to them
  • Comply with the information security and data privacy policies and procedures adopted by Vision-Box
  • Report any information security or data privacy incidents or weaknesses immediately
  • Complete all compulsory trainings related to information security and data privacy
  • Contribute to the correct separation of waste and its placement in the respective containers, according to the typology of each waste

About Us:

Vision-Box is a leading provider of biometric automation solutions, empowering citizens and travelers with seamless and secure experiences. We have delivered over 5,000 identity enrolment solutions across the globe, enabling access to robust identity schemes and automated systems for hundreds of millions of citizens and passengers every year.

What We Offer:

As a Technical Support Specialist/Field Engineer at Vision-Box, you will have the opportunity to work with cutting-edge technology, collaborate with a talented team, and contribute to the development of innovative solutions that shape the future of identity and travel.

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