Service Desk Analyst

hace 1 semana

Ciudad de México, Ciudad de México Wyndham Destinations A tiempo completo

Unlock the Power of Exceptional Customer Service

At Travel + Leisure Co., we're shaping the future of leisure travel by creating new possibilities for vacationers. As a Junior Service Desk Analyst, you'll play a vital role in delivering exceptional customer experiences for millions of travelers worldwide.

Key Responsibilities:

  • Provide 24/7/365 L1 support to internal T+L staff through phone, email, self-service, and chat incident management.
  • Manage all interactions through request management, install software, L1 troubleshooting, remote management, escalation, and priority management.
  • Develop omni-channel support and relations on a global level.
  • Collaborate with L2 and L3 incident management teams.
  • Build and document IT procedures for training purposes (Knowledge Base Management).
  • Provide remote IT training for new and current staff and systems.
  • Work on special projects assigned from the Service Desk Manager.

Requirements:

  • A committed team player with a hands-on, problem-solving attitude.
  • Bi-lingual – Fluent Spanish & English.
  • Impeccable client manner and "Count on me" work ethic.
  • IT skills/experience preferably but not essential.
  • Excellent customer service skills.
  • Flexibility to work productively in a fast-paced, high-growth environment with shift work and after-hours rotation.
  • Contact center experience in a team environment, working to tight deadlines.
  • Microsoft certification and/or training will be highly regarded but not essential.
  • Availability to work local public holidays.
  • Strong problem-solving skills.
  • Agile & adaptable.

Why Join Our Team?

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you'll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what's next and how we can strengthen our business, its neighboring communities, and the customer experience.

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