Bilingual Customer Service Representative

hace 5 días


Naucalpan de Juárez, México AT&T A tiempo completo
About the Role

We are seeking a highly skilled and experienced Bilingual Customer Service Representative to join our team at AT&T. As a key member of our customer service team, you will be responsible for delivering exceptional service to our customers, resolving their issues, and providing them with a positive experience.

Key Responsibilities
  • Provide top-notch customer service to customers via phone, email, and chat
  • Resolve customer complaints and issues in a timely and professional manner
  • Work with customers to understand their needs and provide solutions that meet their expectations
  • Collaborate with internal teams to resolve complex customer issues
  • Stay up-to-date with product and service knowledge to provide accurate information to customers
  • Meet or exceed performance metrics and quality standards
Requirements
  • Advanced English fluency to engage with customers
  • Previous 1 year collection experience, back-office tasks, or wireline or wireless support
  • Ability to manage a variety of customer emotions and requirements
  • Establish positive relationships with customers during every interaction
  • Listen, respond, and resolve consistently on every call throughout your shift
  • Be comfortable using a personal computer to take notes and research billing questions while engaging with customers on the phone
What We Offer
  • Monthly Base Salary: MXN$ 23,000 before Taxes
  • Monthly Grocery vouchers MXN $ 1,519 every 14 days
  • Monthly Restaurant vouchers MXN $ 1,216 every 14 days
  • Major medical Insurance
  • Life Insurance
  • Saving Fund
  • 30 days of Christmas Bonus
  • Vacation days, plus three personal days, onsite medical and more
  • 50% discount on five lines of AT&T Wireless service
Training and Development

You will be required to attend 100% of your Training at the Office (between 1-3 months). During your 90 days trial period, you will not be authorized to request vacation or personal days off.



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