Technical Problem Solver for Client Success

hace 3 días

Guadalajara, Jalisco, México Wipro Limited A tiempo completo

Unlock Your Potential as a Technical Problem Solver

We are seeking an exceptional Technical Problem Solver to join our team at Wipro Limited. As a key member of our support team, you will play a vital role in delivering exceptional client experiences and driving business growth.

About the Role:

As a Technical Problem Solver, you will be responsible for providing technical support to clients, resolving complex issues, and ensuring seamless service delivery. You will work closely with cross-functional teams to identify and implement process improvements, leveraging your analytical skills to drive efficiency and productivity.

Key Responsibilities:

  • Provide timely and effective technical support to clients, addressing their queries and resolving issues promptly.
  • Analyze complex problems, identifying root causes and developing creative solutions that meet client needs.
  • Collaborate with internal stakeholders to improve processes, streamline workflows, and enhance overall service delivery.
  • Maintain accurate records of client interactions, issue resolutions, and process improvements.
  • Participate in training and development programs to stay up-to-date with industry trends, technologies, and best practices.
  • Demonstrate excellent communication and interpersonal skills, building strong relationships with clients and internal stakeholders.

What We Offer:

  • A competitive salary range of $55,000 - $75,000 per annum, depending on location and experience.
  • A comprehensive benefits package, including health insurance, retirement savings, and paid time off.
  • Ongoing training and development opportunities to enhance your skills and career prospects.
  • A dynamic and inclusive work environment, fostering collaboration, innovation, and creativity.
  • The opportunity to work with a global leader in IT services, driving digital transformation and shaping the future of business.

Requirements:

  • Minimum 2 years of experience in technical support, customer service, or a related field.
  • Excellent analytical, problem-solving, and communication skills.
  • Ability to work effectively in a fast-paced, dynamic environment.
  • Strong attention to detail, with a focus on accuracy and quality.
  • Basic knowledge of IT systems, software, and hardware.
  • Experience with CRM tools, helpdesk software, or other relevant technologies.

Competencies:

  • Process Knowledge: In-depth understanding of assigned processes, tools, and systems.
  • Problem-Solving and Decision-Making: Ability to analyze complex problems, identify solutions, and make informed decisions.
  • Attention to Detail: Strong focus on accuracy, quality, and precision in all aspects of work.
  • Execution Excellence: Proven track record of delivering high-quality results, meeting deadlines, and exceeding expectations.
  • Client Centricity: Excellent communication and interpersonal skills, with a focus on building strong relationships with clients.
  • Effective Communication: Clear, concise, and professional communication, both written and verbal.

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