Technical Support Associate

hace 2 semanas


Guadalajara, Jalisco, México Teamviewer A tiempo completo
About TeamViewer

We are a leading global technology company that provides innovative software solutions for remote access, control, and support of devices.

Our team is passionate about quality and driving innovation in the fields of Augmented Reality, Internet of Things, and Artificial Intelligence. With over 1,400 employees from more than 80 nationalities in 20+ locations worldwide, we are one diverse family. We believe that bringing together people from different backgrounds leads to better solutions.

Job Description

We are seeking a highly skilled Technical Support Associate to join our customer success team. As a key member of our team, you will be responsible for providing exceptional technical support to our customers.

Main Responsibilities:
  • Promote a high-quality company image through outstanding delivery of customer satisfaction objectives
  • Conduct online demonstrations to explain software functionalities to existing customers as needed
  • Provide Tier 1 Technical Support for customer inquiries about TeamViewer software
  • Determine potential for sales opportunities and forward sales leads to the responsible teams
  • Make customer satisfaction calls and participate in surveying customers to further improve service delivery
Requirements:

To succeed in this role, you will need:

  • High School Diploma or equivalent
  • 1+ years prior work experience in a phone-based customer care role in a high-volume call center environment
  • Excellent oral and written fluency in English, Spanish, and Portuguese required
  • Advanced knowledge of Windows operating systems
  • Intermediate knowledge of MS Office software
  • High level of IT and technical knowledge with interest in the IT field
What We Offer

As a valued member of our team, you can expect:

  • A competitive salary range of $45,000 - $65,000 per year
  • A dynamic and inclusive work environment
  • Ongoing training and development opportunities
  • A comprehensive benefits package, including health insurance, life insurance, and food vouchers
  • The opportunity to work with a cutting-edge platform and contribute to its growth and development
About Guadalajara

Guadalajara is a vibrant city located in the state of Jalisco, Mexico. It offers a unique blend of traditional and modern culture, rich history, and natural beauty. As a resident of Guadalajara, you will have access to a wide range of amenities, including modern restaurants, shopping centers, and entertainment options.



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