Technical Support Associate
hace 2 semanas
We are a leading global technology company that provides innovative software solutions for remote access, control, and support of devices.
Our team is passionate about quality and driving innovation in the fields of Augmented Reality, Internet of Things, and Artificial Intelligence. With over 1,400 employees from more than 80 nationalities in 20+ locations worldwide, we are one diverse family. We believe that bringing together people from different backgrounds leads to better solutions.
Job DescriptionWe are seeking a highly skilled Technical Support Associate to join our customer success team. As a key member of our team, you will be responsible for providing exceptional technical support to our customers.
Main Responsibilities:- Promote a high-quality company image through outstanding delivery of customer satisfaction objectives
- Conduct online demonstrations to explain software functionalities to existing customers as needed
- Provide Tier 1 Technical Support for customer inquiries about TeamViewer software
- Determine potential for sales opportunities and forward sales leads to the responsible teams
- Make customer satisfaction calls and participate in surveying customers to further improve service delivery
To succeed in this role, you will need:
- High School Diploma or equivalent
- 1+ years prior work experience in a phone-based customer care role in a high-volume call center environment
- Excellent oral and written fluency in English, Spanish, and Portuguese required
- Advanced knowledge of Windows operating systems
- Intermediate knowledge of MS Office software
- High level of IT and technical knowledge with interest in the IT field
As a valued member of our team, you can expect:
- A competitive salary range of $45,000 - $65,000 per year
- A dynamic and inclusive work environment
- Ongoing training and development opportunities
- A comprehensive benefits package, including health insurance, life insurance, and food vouchers
- The opportunity to work with a cutting-edge platform and contribute to its growth and development
Guadalajara is a vibrant city located in the state of Jalisco, Mexico. It offers a unique blend of traditional and modern culture, rich history, and natural beauty. As a resident of Guadalajara, you will have access to a wide range of amenities, including modern restaurants, shopping centers, and entertainment options.
-
Technical Support Associate
hace 4 semanas
Guadalajara, Jalisco, México Teamviewer Gmbh A tiempo completoJob OverviewWe are seeking a skilled Technical Support Associate to join our team at TeamViewer GmbH.Job SummaryThe ideal candidate will provide exceptional customer support, ensuring timely resolution of technical inquiries and issues related to TeamViewer software.ResponsibilitiesDeliver high-quality technical support via phone, email, or chat, addressing...
-
Technical Support Associate
hace 4 semanas
Guadalajara, Jalisco, México Nextiva A tiempo completoDiscover a rewarding career with Nextiva, where you'll be part of a dynamic team that's dedicated to delivering exceptional customer experiences. As a Technical Support Associate, you will play a vital role in ensuring our customers receive the best possible service. You will be responsible for providing daily support to customers/users of various...
-
Guadalajara, Jalisco, México Ntt Data A tiempo completoJob Title: Technical Support Associate for Clinical ServicesCompany Overview:We are NTT DATA, a leading IT services provider. Our Provider Clinical Service Desk is seeking a skilled Technical Support Associate to join our team.Salary:The estimated salary for this position is $55,000 - $65,000 per year, depending on experience and location.Job...
-
Technical Support Associate
hace 4 semanas
Guadalajara, Jalisco, México TeamViewer A tiempo completoTeamViewer: A Global Leader in Remote ConnectivityWe are a cutting-edge technology company that empowers businesses to digitize their operations through seamless connectivity. With over 2.5 billion installations worldwide, our software is the go-to solution for remote access, control, and management of devices.About the RoleWe are seeking a highly motivated...
-
Helpdesk Associate
hace 4 semanas
Guadalajara, Jalisco, México Ntt Data A tiempo completoWe are seeking a skilled Helpdesk Associate to join our team in Mexico.Ntt Data, Inc. currently has an opening for a part-time Helpdesk Associate in Guadalajara.Location: On-site in Guadalajara, JaliscoRequirements:Availability to work 22.5 hours per weekInterest in working morning shifts (7 am - 11:30 am)Advanced English language skillsPrior experience in...
-
Helpdesk Specialist
hace 3 semanas
Guadalajara, Jalisco, México NTT DATA A tiempo completoJob Overview, We are seeking a highly skilled Helpdesk Associate to join our team at NTT DATA Services. This is a fantastic opportunity for individuals who enjoy providing top-notch customer service and technical support.Salary: $50,000 - $70,000 per yearAbout the Role, As a Helpdesk Associate, you will be the primary point of contact for internal and...
-
Technical Support Specialist
hace 3 semanas
Guadalajara, Jalisco, México Hashmap A tiempo completoWe are currently seeking a Technical Support Specialist to join our team in Guadalajara, Mexico.NTT DATA Services is an IT services company that currently seeks a Technical Support Associate - Part Time - to join their team in Guadalajara.**Location:** Guadalajara, Jalisco. Mexico**Requirements:Availability to work 45 hours per week- Interest in working on...
-
Technical Support Expert
hace 3 semanas
Guadalajara, Jalisco, México F5 A tiempo completoAbout the RoleWe are seeking a highly skilled Technical Support Expert to join our team at F5. This is an exciting opportunity for a motivated technologist with a broad skillset to deliver technical solutions in a fast-paced environment.As a Technical Support Expert, you will problem-solve, repair relationships, and detail technical interactions related to...
-
Technical Support Specialist
hace 4 semanas
Guadalajara, Jalisco, México Ntt Data A tiempo completoWe are seeking a Technical Support Specialist to work in Guadalajara, Jalisco, Mexico. The ideal candidate will have 6 months of experience in customer service and be available to work 22.5 hours per week.**Requirements:**- Availability to work part-time (22.5 hours/week)- Interest in working mornings- Advanced English skills- Previous experience in IT...
-
Technical Support Specialist
hace 4 semanas
Guadalajara, Jalisco, México Ntt Data, Inc. A tiempo completoWe are seeking a Technical Support Specialist to join our team in Guadalajara, Mexico. NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure, and business process services.The ideal candidate will have excellent communication...
-
Technical Field Support Specialist
hace 4 semanas
Guadalajara, Jalisco, México ZF Group A tiempo completoJob OverviewThe Technical Service Manager is responsible for supporting the Customer Care Center team in providing technical assistance to customers, repair facilities, and internal personnel. This role requires a high level of technical problem-solving capability and in-depth product knowledge.About the RoleThis position involves ensuring that technical...
-
Commercial Vehicle Technical Support Specialist
hace 4 semanas
Guadalajara, Jalisco, México ZF Group A tiempo completoAbout the RoleThe ZF Group is seeking a highly skilled Commercial Vehicle Technical Support Specialist to join our team. As a key member of our Customer Care Center, you will be responsible for providing technical assistance and support to customers, call center personnel, repair facilities, and internal teams.Job DescriptionAs a Commercial Vehicle Technical...
-
Technical Support Specialist
hace 2 semanas
Guadalajara, Jalisco, México Ntt Data A tiempo completoAbout the RoleWe are seeking a skilled Desktop Support Associate to join our team in Guadalajara, Mexico. This full-time position involves providing technical support to customers via phone calls and resolving hardware and software issues.Job DescriptionThe successful candidate will be responsible for:Providing general L1 support for hardware and MS Office...
-
Technical Support Representative
hace 1 mes
Guadalajara, Jalisco, México Helpware A tiempo completoAbout HelpwareWe are seeking a skilled Technical Support Representative to join our team. As a Technical Support Representative, you will be the initial point of contact for customer support issues, responsible for support cases through their entire life-cycle, and log and track issues in our support ticketing system.Key Responsibilities:Provide top-notch...
-
Technical Support Specialist
hace 3 semanas
Guadalajara, Jalisco, México Wipro Limited A tiempo completoJob SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at Wipro Limited. This role will be responsible for providing exceptional customer service and technical support to our clients.
-
Technical Support Engineer
hace 3 semanas
Guadalajara, Jalisco, México F5 Networks, Inc. A tiempo completoAbout the RoleF5 Networks, Inc. is seeking a highly motivated Technical Support Specialist II to join our team. This role will be based in Guadalajara and will provide technical support for various IT systems.
-
Technical Support Specialist
hace 3 semanas
Guadalajara, Jalisco, México Wipro A tiempo completoJob SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at Wipro. In this role, you will be responsible for providing exceptional technical support to our clients, ensuring their hardware and software needs are met promptly and efficiently.About the RoleThe successful candidate will have excellent problem-solving skills, with...
-
Technical Support Specialist
hace 4 semanas
Guadalajara, Jalisco, México Wipro Technologies A tiempo completoJob SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at Wipro Technologies. This role is responsible for providing exceptional technical support to clients, resolving complex issues, and delivering excellent customer experience.
-
Technical Support Specialist
hace 2 semanas
Guadalajara, Jalisco, México Epam Systems A tiempo completoOverview: We are seeking an experienced Technical Support Specialist to join our team at Epam Systems. As a key member of our support team, you will be responsible for providing top-notch technical assistance to our clients.
-
Technical Support Specialist
hace 2 semanas
Guadalajara, Jalisco, México Ntt Data Services A tiempo completoOverviewNtt Data Services is a leading IT services company, providing innovative solutions to clients across the globe. As a Technical Support Specialist, you will be part of our dynamic team, working closely with customers to resolve technical issues and provide exceptional support.