Business Transformation Lead

hace 5 días


Ciudad de México, Ciudad de México Netcracker Technology A tiempo completo

Job Summary

We are seeking a highly skilled Senior Business Solutions Analyst to join our team at Netcracker Technology. As a Senior Business Solutions Analyst, you will play a key role in leading our business analysis efforts and working closely with our customers to understand their needs and develop solutions that meet their business objectives.

Key Responsibilities

  • Participate in OSS implementation projects and lead service assurance requirements analysis and solution design
  • Work on design specifications of service assurance solutions for OSS applications, network monitoring, trouble ticket systems, and SLA management
  • Validate design specifications prepared by other analysts and create requirements, use cases, high-level design, and user interface designs for implementation projects
  • Participate in solution development processes involving scoping, design, development, and testing
  • Analyze customer technology, assurance stacks of systems, and network topologies
  • Develop technical presentations and proposals and perform customer presentations

Requirements

  • Good knowledge of service assurance processes regarding eTOM/ITIL standards
  • Deep understanding of the communications service provider's key drivers and needs
  • OSS service assurance experience: network events and alarm management, trouble ticketing, SLA management, knowledge of fault management, and performance management functions
  • Deep understanding of core use cases in fault/performance management
  • Experience of working with leading service assurance COTS in the market
  • Client-facing experience to conduct and facilitate sessions, resolve conflicts, and present solutions using presentations and demos
  • Experience of product or project implementation of OSS systems
  • 5+ years' experience in IT/telecommunications
  • Analytical and problem-solving skills
  • Understanding of IT technologies and integration standards
  • Fluent English

Education

  • Bachelor's degree in computer science or related field

About Netcracker Technology

We are a forward-looking software company offering mission-critical solutions to service providers around the globe. Our comprehensive portfolio of software solutions and professional services enables large-scale digital transformations, unlocking the opportunities of the cloud, analytics, virtualization, and 5G mobile networks. With an unbroken service delivery track record of more than 25 years, our unique combination of technology, people, and expertise helps companies transform their networks and enable better experiences for their customers.



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