Head of Retail Operations Manager

hace 1 mes


Ciudad de México, Ciudad de México Servicios Comerciales Amazon Mexico S. de R.L. de C.V. A tiempo completo
About the Role

We are seeking a highly experienced and skilled Head of Retail Operations to lead our Retail Operations team in Mexico. As a key member of our leadership team, you will be responsible for delivering a world-class customer experience and driving sales and margin growth for Amazon Mexico.

Key Responsibilities
  • Lead a team of talented professionals across different charters, including Programmatic Value Added Services, Catalog Quality & Health, and Vendor Experience.
  • Develop and implement strategies to improve customer satisfaction, sales, and margin growth.
  • Collaborate with cross-functional teams to drive business growth and improve operational efficiency.
  • Build and maintain relationships with senior executives, vendors, and manufacturers to negotiate favorable terms and win solutions.
  • Balance strategy with strong operational skills to understand, deconstruct, streamline, and optimize complex business processes.
Requirements
  • 12+ years of product or program management, product marketing, business development, or technology experience.
  • 6+ years of team management experience.
  • Experience with end-to-end product delivery.
  • Bachelor's degree or certificate of completion of studies required.
  • Fluent in both English and Spanish.
Preferred Qualifications
  • Experience engaging and influencing senior executives.
  • Experience owning/driving roadmap strategy and definition.
  • Experience with feature delivery and tradeoffs of a product.
About Amazon Mexico

At Amazon Mexico, we are committed to furthering our culture of inclusion and embracing our differences. We offer a dynamic and inclusive work environment, flexibility in working hours, and opportunities for career growth and development.



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