Head of Retail Operations Manager
hace 1 mes
We are seeking a highly experienced and skilled Head of Retail Operations to lead our Retail Operations team in Mexico. As a key member of our leadership team, you will be responsible for delivering a world-class customer experience and driving sales and margin growth for Amazon Mexico.
Key Responsibilities- Lead a team of talented professionals across different charters, including Programmatic Value Added Services, Catalog Quality & Health, and Vendor Experience.
- Develop and implement strategies to improve customer satisfaction, sales, and margin growth.
- Collaborate with cross-functional teams to drive business growth and improve operational efficiency.
- Build and maintain relationships with senior executives, vendors, and manufacturers to negotiate favorable terms and win solutions.
- Balance strategy with strong operational skills to understand, deconstruct, streamline, and optimize complex business processes.
- 12+ years of product or program management, product marketing, business development, or technology experience.
- 6+ years of team management experience.
- Experience with end-to-end product delivery.
- Bachelor's degree or certificate of completion of studies required.
- Fluent in both English and Spanish.
- Experience engaging and influencing senior executives.
- Experience owning/driving roadmap strategy and definition.
- Experience with feature delivery and tradeoffs of a product.
At Amazon Mexico, we are committed to furthering our culture of inclusion and embracing our differences. We offer a dynamic and inclusive work environment, flexibility in working hours, and opportunities for career growth and development.
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