Head of Retail Operations

hace 2 meses


Ciudad de México, Ciudad de México Servicios Comerciales Amazon Mexico S. de R.L. de C.V. A tiempo completo
About the Role

We are seeking a highly experienced and skilled leader to join our team as the Head of Retail Operations in Mexico. As a key member of our leadership team, you will be responsible for delivering a world-class customer experience and driving sales and margin growth for Amazon in Mexico.

Key Responsibilities
  • Lead a team of talented professionals across different charters, including Programmatic Value Added Services, Catalog Quality & Health, and Vendor Experience.
  • Develop and implement strategies to drive business growth, improve operational efficiency, and enhance customer satisfaction.
  • Collaborate with cross-functional teams to identify and prioritize business opportunities, and develop and execute plans to achieve business objectives.
  • Build and maintain strong relationships with senior executives, vendors, and manufacturers to drive business growth and improve operational efficiency.
  • Develop and manage budgets, forecasts, and performance metrics to ensure business objectives are met.
Requirements
  • 12+ years of experience in product or program management, product marketing, business development, or technology.
  • 6+ years of team management experience.
  • Experience with end-to-end product delivery.
  • Bachelor's degree or certificate of completion of studies required.
  • Fluent in both English and Spanish.
About Us

At Amazon, we are committed to furthering our culture of inclusion and embracing our differences. We offer a dynamic and inclusive work environment, with opportunities for growth and development. We believe in striking the right balance between personal and professional life, and offer flexibility in working hours to support this.

We are a company that values innovation, customer obsession, and operational excellence. We are looking for a leader who shares these values and is passionate about delivering exceptional results.



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