Global Technical Support Specialist

hace 3 semanas


Ciudad de México, Ciudad de México Zebra A tiempo completo
Job Description

We are seeking a highly skilled Technical Solutions Coordinator to join our team at Zebra. In this role, you will be responsible for resolving technical issues with customers via telephone, email, or chat sessions.

About the Role
  • Resolves problems with customers using basic technical product knowledge and interpersonal skills.
  • Troubleshoots problems with appropriate applications, products, and vendors.
  • Identifies and documents customer issues and escalates as directed.
  • Develops an understanding of multiple applications and platforms.
Responsibilities
  1. Communicates basic technical solutions to customers using effective communication, listening, and comprehension skills.
  2. Diffuses upset customers.
  3. Fully documents customer interactions in real-time.
  4. Solves problems within defined quality standards using a basic understanding of products, solutions, and customer environments.
  5. Identifies and escalates complex problems under direct supervision.
  6. Works on a limited variety of problems of limited scope using defined procedures and practices.
  7. Collaborates with fellow technicians and supervisor to solve problems.
  8. Familiarizes self with new technologies, products, and platforms.
Qualifications
  • Bachelor's degree or Associate Degree (Technical Degree) is required. Technical Certifications are preferred.
  • 1-3 years demonstrated working experience is required.
  • Basic computer literacy with a working knowledge of the Microsoft Office Package is required.
  • Demonstrates ability to articulate technical issues in simple terms to both management and customers.
  • Demonstrates strong customer service and communication skills.
  • Eurozone language proficiency (Italian, French, Dutch, German, Polish, or Turkish) and fluency in English C1/C2.
  • This position offers a competitive salary of $65,000-$75,000 per year, depending on experience.
About Zebra

Zebra is a community of innovators who come together to create new ways of working to make everyday life better. We are united by curiosity and care, developing dynamic solutions that anticipate our customers' and partners' needs and solve their challenges.

Why Join Us?
  • You have opportunities to learn and lead at a forward-thinking company.
  • You can define your path to a fulfilling career while channeling your skills toward causes that you care about – locally and globally.
  • We offer flexible work arrangements, including remote work options.


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