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Senior Technical Support Specialist

hace 1 mes

Ciudad de México, Ciudad de México Datadog A tiempo completo

Technical Support Expert

We are looking for a highly skilled Technical Support Expert to join our team at Datadog. As a Technical Support Expert, you will be responsible for providing technical support to our customers via multiple channels, including ticketing systems, live chat, phone, and screen sharing tools.

Key Responsibilities:

  • Engage with customers to identify and resolve technical support requests
  • Reproduce technical issues and dive into Datadog's 400+ integrations
  • Become demo certified and lead a three-pillar demo to customers
  • Participate in product conversations with internal teams based on feedback from client interactions
  • Train as a highly knowledgeable specialist in one or more Datadog product area(s)

Requirements:

  • Experienced using Zendesk, Jira, Confluence, or similar software
  • An engineer with previous technical troubleshooting and/or programming experience
  • Self-motivated, detail-attentive, and have a desire for continuous learning
  • A critical thinker who defaults to a client-centric approach
  • An effective written and verbal communicator
  • A tinkerer with some programming experience and a basic knowledge of Linux
  • Able to work a rotating schedule that requires weekend availability
  • Bilingual in English and Spanish, ability to read, understand and speak/communicate ideas with native speakers

Benefits and Growth:

  • Best-in-breed onboarding
  • Generous global benefits
  • Intra-departmental mentor and buddy program for in-house networking
  • New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
  • Continuous professional development, product training, and career pathing
  • An inclusive company culture, able to join our Community Guilds and Inclusion Talks