Technical Application Specialist
hace 1 mes
The Job:
Based in our Support Centre, located in Mexico, our support organization is strongly customer-focused and comprised of highly skilled and well-motivated Support Analysts. Your primary job function is to provide Technical support via phone/email/fax.
Key Responsibilities:
- Respond to client calls in a professional manner, providing appropriate solutions and advice.
- Interact with clients in performing complex testing, support, and troubleshooting technical functions remotely.
- Ensure Service Quality levels are maintained and adhered to.
- Ensure all issues are handled in a timely manner.
- Review outstanding issues, ensuring clients are kept informed of progress.
- Attend relevant Epicor product training courses, in-line with our internal certification scheme.
Requirements:
- Excellent verbal communication skills.
- Service-oriented with ability to prioritize tasks in a stressful environment.
- Strong skills for analysis, troubleshooting, and problem-solving.
- Ability to work independently with minimal supervision.
- Willingness to learn and explore new technologies.
Qualifications:
- Fluent (written and spoken) in English.
- Degree in Finance/Accounting, IT/Systems, Manufacturing/Supply Chain-related fields (Industrial Engineering, Mechanical Engineering).
- Demonstrated expertise in meeting business needs with technology solutions.
- ERP knowledge highly advantageous.
- Minimum of three years related experience (preferred but not essential).
- Customer service experience will be valued.
About Epicor
We're a team of 5,000 talented professionals creating a world of better business through data, AI, and cognitive ERP. We help businesses stay future-ready by connecting people, processes, and technology.
Competitive Pay & Benefits
- Health and Wellness: Comprehensive health and wellness benefits designed to support your overall well-being.
- Internal Mobility: Opportunities for mentorship, continuing education, and focused career goal setting, with 25% of positions filled internally.
- Career Development: Free LinkedIn Learning licenses for everyone, along with our Mentoring Program to boost your personal development.
- Education Support: Geographically specific programs to balance the cost of education with the benefits of continued learning and personal development.
- Inclusive Workplace: Collaborate with a diverse team in an inclusive, global workplace that fosters innovation and celebrates partnership.
- Work-Life Balance: Policies built on mutual trust and support, encouraging time off to rest, recharge, and reconnect.
- Global Mobility: Comprehensive support for international relocations and permanent residency processes.
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