Svcs Customer Ops Support Specialist
hace 4 días
Job Summary
As a Svcs Customer Ops Support 2, you will be responsible for managing all aspects of a managed services contract. This includes delivering contracted services to clients, ensuring that service level agreements (SLAs) and key performance indicators (KPIs) are met or exceeded. You will also manage the customer profit and loss (P&L), identify and deliver continuous improvement ideas, and execute customer governance.
Key Responsibilities
- Manage the delivery of contracted services to clients
- Ensure that SLAs and KPIs are met or exceeded
- Manage the customer P&L
- Identify and deliver continuous improvement ideas
- Execute customer governance
- Build and maintain strong client relationships
- Provide day-to-day client advice and support
Requirements
To be successful in this role, you will need to have excellent communication and interpersonal skills, as well as the ability to work independently and as part of a team. You will also need to have a strong understanding of customer service principles and practices.
What We Offer
As a Svcs Customer Ops Support 2 at LMX Lexmark Mexico, Br. of LIDMI, you will have the opportunity to work with a global technology leader and make a real impact on our customers' experiences. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.
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