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Customer Success Specialist

hace 2 meses

Xico, México Admitad A tiempo completo

**About the Role**

We are seeking a highly skilled Customer Success Specialist to join our team at Admitad. As a key member of our support team, you will play a crucial role in ensuring our customers achieve their goals with our platform.

**Key Responsibilities**

  • Provide technical support and guidance to customers on our integrations and custom integration options.
  • Assist tier 1 support agents with technical questions and requests.
  • Verify and escalate bug incidents to our Development team.
  • Create new support resources, such as technical guides and articles.
  • Develop new integrations for platforms that align with our business goals.

**Requirements**

  • At least 1 year of experience in a customer support role in a technology/software company.
  • Ability to handle incoming tickets and provide tailored responses.
  • Fluency in English.
  • Willingness to work in the PST time zone.

**What We Offer**

  • Opportunity to work with a leading international company.
  • Additional days off and employee assistance programs.
  • Hybrid working format (office/home office).
  • Modern offices or access to coworking spaces.
  • Corporate education and training opportunities.
  • Voluntary health insurance after probation period.
  • Buddy Program for efficient onboarding and communication.