Sales Manager for Groups and Conferences

hace 3 días

Cancún, Quintana Roo, México Hilton Worldwide, Inc. A tiempo completo
Job Description

Job Summary: We are seeking a highly skilled and experienced Sales Manager for Groups and Conferences to join our team at Hilton Worldwide, Inc.

About the Role: As a Sales Manager for Groups and Conferences, you will be responsible for managing the Groups, Conference and Events Sales office and the on-property Reservations Team to actively convert customer enquiries into confirmed sales. You will interact frequently with customers and Guests to learn about their needs and develop relationships from which to earn repeat and expanded business.

Key Responsibilities:

  • Maximise all Group, Conference, and Event revenue opportunities
  • Review business plans, identify gaps and ensure proactive efforts to fill capacity and meet set targets
  • Contribute to the selling strategy of the hotel, and manage the departments' adherence to achieving that strategy
  • Understand the competitive market place and implement approaches to ensure the hotel stays ahead in the local market
  • Conduct weekly spot checks of five bookings carried out with a minimum of 90% achieved in any departmental and system audits for any Team Member
  • Ensure the Group, Conference, and Events (GCE) Sales Team Members are developed effectively and generate a culture of high quality standards for relationship building, customer service, selling techniques, and billing and processing contracts
  • Manage and develop the Group, Conference, and Events (GCE) Sales Team to ensure career progression and effective succession planning within the hotel and company
  • Organise hotel promotional activities

Requirements:

  • Demonstrated previous managerial or supervisory experience in a Reservations and/or Conference and Events Sales function in the hotel/leisure sector
  • Strong leadership skills to effectively manage and motivate the team to achieve high levels of performance and exceed targets
  • Strong analytical skills to understand key business indicators and competitive trends and develop approaches to these challenges
  • Excellent selling capability and an ability and desire to coach selling techniques to their team
  • Excellent organisational and planning skills
  • Accountable and resilient
  • Ability to work under pressure
  • Flexibility to respond to a range of different work situations

About Hilton Worldwide, Inc.

Hilton Worldwide, Inc. is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.

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