Senior Amazon Account Manager

hace 1 mes

Xico, México Amz Advisers, Inc. A tiempo completo
About the Job

We are seeking a highly skilled and experienced Senior Amazon Account Manager to join our team at Amz Advisers, Inc. As a Senior Account Manager, you will be responsible for managing a portfolio of Amazon Seller and Vendor Central accounts, providing guidance and mentorship to junior team members, and contributing to the development of training programs.

Key Responsibilities
  • Manage a portfolio of 10+ Amazon Seller and Vendor Central accounts, with a focus on retention and growth.
  • Build and maintain strong relationships with clients, providing clear and concise communication and managing expectations.
  • Develop and track KPIs for all accounts under personal client portfolio management.
  • Conduct bi-weekly strategy calls with clients to communicate results and upcoming strategies.
  • Proactively brainstorm and implement strategies to grow client accounts on Amazon and manage client expectations.
  • Report and strategize account progress and action items.
  • Plan and implement or delegate promotional plans and strategies.
  • Delegate the resolution of client account issues through troubleshooting and opening cases with Seller Support.
  • Work within software platforms such as Zonguru.
  • Collaborate with other departments to accomplish overall, high-level goals.
  • Attend Account Management meetings and or training sessions on a weekly or bi-weekly basis.
  • Participate in daily stand-up meetings that provide an opportunity for you to bring any problems or blockers quickly through management so they can be resolved in a timely manner to keep your tasks on track.
Team Assignment
  • Assign team members to clients based on skills, expertise, and client portfolios.
  • Ensure a balanced mix of experience levels for each team member to facilitate knowledge and sharing.
Training & Onboarding
  • Develop a comprehensive training program for Junior Account Managers.
  • Focusing on industry knowledge, account management best practices, and company-specific processes.
  • Mentor and guide junior team members in collaboration with Strategists.
How We'll Measure Success
  • Retention Rate - Percentage of retained clients from month to month.
  • Blocker/Conflict Resolution Time - Monitor and decrease the time taken to resolve client issues or blockers.
  • Client Communication - Assess the quality and frequency of client interactions for improved satisfactions.
  • Strategy Effectiveness - Evaluate the success of client strategies considering feedback and performance metrics.
  • Pod Follow Ups - Ensure Senior AMs conduct regular follow-ups to assess client performance.
  • Team Member Development - Track the progress and development of junior team members.
Qualifications
  • BA in Marketing, Business Development, Management, or other related studies.
  • 2+ years with client account management.
  • 2+ years digital marketing or eCommerce experience.
  • 1+ year experience with Amazon Seller and or Vendor Central.
  • Ability to build and maintain client relations.
  • Active listening and the ability to understand client needs.
  • Proactive, go-getter mindset who functions well within a team setting but can work independently.
  • Strong ability to think outside the box, willingness to test new ideas, and develop and implement growth strategies.
  • Strong time management skills and the ability to multitask.
  • Ability and desire to learn new skills.

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