Customer Support Representative

hace 4 semanas


Xico, México Walogy A tiempo completo

About WA. Technology

WA. Technology is a B2B supplier of iGaming solutions with rapidly growing clients and partnerships in emerging markets. Our cutting-edge platform offers a fully scalable and customizable solution, featuring over 75 game providers, 6,400+ games, and support for multiple currencies, along with access to over 80 payment methods.

Key Responsibilities

We are seeking a motivated and enthusiastic Customer Support Agent who is fluent in both English and Spanish to join our dynamic team. As a key member of our support team, your primary responsibilities will include:

  • Delivering timely and accurate resolutions to customer inquiries and issues, consistently striving to exceed their expectations.
  • Championing the cause of customer satisfaction by going the extra mile to ensure a positive customer experience.
  • Acquiring in-depth knowledge of all our business areas, including our products and services, and becoming an advocate for them.
  • Strictly adhering to internal processes and procedures to maintain service quality and consistency.
  • Collaborating closely with other teams and team members to ensure a seamless and excellent customer journey.

Requirements

To be successful in this role, you will need to possess:

  • Fluency in both English and Spanish, with exceptional written and verbal communication skills in both languages.
  • CompTIA A+, IT Helpdesk Professional, or equivalent certification.
  • Previous customer service experience, preferably in an online environment, is a plus.
  • Ability to work in rotating shifts, including weekends and evenings, to ensure round-the-clock support for our global customer base.
  • Excellent time management, active listening skills, empathy, and a "can-do" mindset.
  • Strong team player who can motivate and contribute to the success of the team.
  • Experience in the iGaming industry and/or sports knowledge is considered a plus but not mandatory.

About Working with Us

We offer a hybrid set-up, flexible work environment, attractive remuneration package, and a leadership approach that fosters innovation, creativity, and trust. Join our dynamic team and experience the buzz of highly driven and motivated work colleagues in a fast-paced growth-driven environment.



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